Kabrina Shipp
Chicago,IL
Summary
Responsible, accomplished, and energetic with a solid history of achievement as a Sales Associate. Motivated leader with strong organizational and prioritization abilities.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Chicago, IL
02.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Customer Service Representative
Macy's
Chicago, IL
09.2022 - 09.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Branch Administrator/HR
JD Sports
Augusta
08.2022 - 12.2022
- I was hiring and firing, recruiting new employees, time management, training new employees.
Store Manager/Call Agent
Americash Loans
03.2019 - 03.2021
- Setting up and managing paper and electronic filing systems, inbound and outbound phone calling to handle customer accounts, answering telephone and giving appropriate information to all callers, looking numbers when it comes to KPI reports.
Education
High School Diploma -
Austin Poly HS
Chicago, ILAssociate Degree In Nursing - Medical Assisting
City College of Chicago
Chicago, ILSkills
- Customer service
- Computers and electronics
- Sales and marketing
- Active Listening
- Critical thinking
- Time management
- Report Writing
- Incident Reporting
- Security Guard License
- General security
Timeline
Customer Service Representative
Macy's
09.2022 - 09.2024
Branch Administrator/HR
JD Sports
08.2022 - 12.2022
Security Officer
Allied Universal Security Services
02.2021 - Current
Store Manager/Call Agent
Americash Loans
03.2019 - 03.2021
High School Diploma -
Austin Poly HS
Associate Degree In Nursing - Medical Assisting
City College of Chicago