Kacee Bennett
Arlington,TX
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Community Manager
IWG
08.2021 - Current
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated effectively with owners, clients, and on-site associates.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within IWG policies.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
Community Associate
Atrium Executive Suites
09.2014 - 08.2020
- Contributed to the development of strategic plans for long-term community growth and success.
- Provided excellent customer service, addressing inquiries from residents and visitors in a timely manner.
- Conducted regular surveys to assess member satisfaction with community offerings, resulting in targeted improvements based on feedback received.
- Maintained up-to-date knowledge of industry trends and best practices, applying this information to improve existing processes and procedures.
- Led tours to highlight property features to prospective tenants and answer questions.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
Receptionist
Informative Research
04.2009 - 09.2014
- Greeted customers, answered incoming calls on a switch board
- I did billing and lease visits
- I also faxed paperwork, made copies, scanned documents
- Responsible for drawing up leases for the company.
CSR
United Health Care
07.2000 - 04.2009
- Helped our clients with insurance questions and data entry.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Education
Certificate: Medical Records Coding -
Iverson Business School
Fort Worth, TX01.2004
Skills
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Daily Operations Oversight
- Telecommunication skills
- Order processing
- Computer-savvy
- Filing and data archiving
- Daily Operations Management
- Payment Processing
- Staff Management
- Customer Relationship Management
- Community Engagement
- Client Service and Support
- Administrative Leadership
Timeline
Community Manager
IWG
08.2021 - Current
Community Associate
Atrium Executive Suites
09.2014 - 08.2020
Receptionist
Informative Research
04.2009 - 09.2014
CSR
United Health Care
07.2000 - 04.2009
Certificate: Medical Records Coding -
Iverson Business School
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