Michele Benton
Clinton,UT
Summary
Dedicated Community Manager with 10+ years of management experience. Consistently improves properties and streamlines operations for enhanced efficiency. Hardworking and resourceful nature, combined with a friendly and professional demeanor, allows for effective handling of various responsibilities. Highly organized and dependable, successfully manages multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Community Manager
AMC LLC
05.2024 - Current
- Direct Supervision of staff, work schedule, delegation of duties, conflict resolution
- Ensure all policies and procedures are upheld
- Operate property within financial guidelines
- Meet leasing objectives by ensuring proper sales techniques are used including first hand leasing
- Ensure compliance with OSHA, fair housing, and safety guidelines
- Take responsibility for administrative duties including required reporting
- Exercise independent judgement and discretion to handle and resolve resident requests or concerns
Traveling Community Manager
Redstone Residential
10.2023 - 03.2024
- Managed all maintenance requests from tenants in a timely manner
- Collected monthly assessments, rental fees, deposits, and payments
- Assessed rental applications, conducted background checks on prospective tenants
- Oversaw daily operations, maintenance and administration of various properties
- Negotiated lease, rental agreements, and other contractual documents related to property management
- Managed overall tenant relations to promote tenant satisfaction
- Prepared monthly reports detailing financial performance data such as revenue growth & expense incurred
- Travel to different communities in the portfolio to perform Community Manager duties
- Deliver outstanding customer service
Community Manager
Peak Living
11.2021 - 10.2023
- Responsible for the daily operation of a senior community for a total of 150 units
- Processes Accounts Payables
- Coordinate Monthly Resident Activities
- Supervise Employees and vendors
- Screen potential residents for move ins
- Ensure timely payments of rents and other charges
- Set up budgets and make sure that they are maintained
- Responsible for the curb appeal of the property
- Ensures residents receive prompt attention and great customer service
- Responsible for monthly budget of the community and the presentation to the respective owners
- Build tenant rapport and maintain great customer service
Senior Property Manager
NXT PROP MGMT
09.2017 - 11.2021
- Responsible for the daily operation of three communities for a total of 218 units with six communities
- Processes Accounts Payables
- Coordinate Monthly Resident Activities
- Supervise Employees and vendors
- Screen potential residents for move ins
- Ensure timely payments of rents and other charges
- Found the diversity group for the company
- Audits files and due diligence for new communities
- Ensures residents receive prompt attention and great customer service
- Responsible for monthly budget of three communities and the presentation to the respective owners
- Deliver great customer service and maintain ng tenant rapport
Community Manager
AMC PROPERTY MANAGEMENT
05.2017 - 09.2017
- Responsible for the daily operation of 150 units in a 55+ apartment community
- Processes Accounts Payables
- Coordinate Monthly Resident Activities
- Supervise Employees and vendors
- Screen potential residents and calculate rents
- Ensure timely payments of rents and other charges
- Set up budgets and make sure that they are followed
- Responsible for the curb appeal of the property
- Ensures residents receive prompt attention and great customer service
On Site Manager
KIER PROPERTY MANAGEMENT
10.2014 - 02.2016
- Responsible for the day-to-day operation of the apartment community of 68 units
- Acts as the main coordinator/liaison between residents and management
- Completes move in, recertification, and interim recertification for tax credit community
- Calculates rents according to Section 8 and Tax credit guidelines
- Conducts move in and move out inspections
- Enforces all rules and regulations set forth by the management company
- Ensures residents receive prompt, efficient, and quality service
- Prepares and executes lease agreements
- Aggressively collects rents and security deposits of all residents
- Maintains required resident files for tax credit, Section 8, and home funds programs
- Responsible for the supervision of employees and vendors
- Proficient in all electronic income verifications and reporting to HUD
- Responsible for the curb appeal of the community
- Responsible for understanding of HUD Handbook 4350
Education
Associate of Science - General Studies
Weber State University
Ogden, UT06-1983
Skills
- Property management
- Budget reporting proficiency
- Leasing expertise
- Effective relationship management
- Office administration support
- Team development
- Customer service
- Strong organizational skills
- Client engagement
- Experienced with Microsoft Office Suite
Technical Experience
- Proficient on all office machines and operating systems, which include Windows Vista, Windows XP with emphasis on Microsoft Word, Excel and PowerPoint.
- Knowledgeable in AS400, Rent Roll, MRI, Yardi, Entrata, and AIM Property Management Systems.
- Knowledge of HUD Secure System EIV, Payscan Software, and Emphysis.
2017 Winner -Best Senior Community
In 2017, I won Outstanding Senior Property Award from the Utah Apartment Association
Timeline
Community Manager
AMC LLC
05.2024 - Current
Traveling Community Manager
Redstone Residential
10.2023 - 03.2024
Community Manager
Peak Living
11.2021 - 10.2023
Senior Property Manager
NXT PROP MGMT
09.2017 - 11.2021
Community Manager
AMC PROPERTY MANAGEMENT
05.2017 - 09.2017
On Site Manager
KIER PROPERTY MANAGEMENT
10.2014 - 02.2016
Associate of Science - General Studies
Weber State University
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