Kacee Mootoo
Vernon Hill,VA
Summary
Dedicated Front Desk Receptionist with excellent experience in the hospitality industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a keen focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Hilton
Roanoke, VA
05.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Small Business Owner
Self Employed Services
Vernon Hill, VA
10.2020 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Education
Bachelor Of Arts - Psychology
Clark Atlanta University (Online)
Atlanta, GASkills
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Verbal and written communication
- Issue handling
- Guest Relations
- Conflict Management
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Hilton
05.2021 - Current
Small Business Owner
Self Employed Services
10.2020 - Current
Bachelor Of Arts - Psychology
Clark Atlanta University (Online)