KACEY HAGLUND
Seattle
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
Work History
Barista
Compass Group with Eurest at Microsoft
01.2024 - Current
- Manage, open, and close the coffee station every shift.
- Performing inventory and supply tasks weekly
- Covering other food stations in cafeteria as needed
- Maintain cleanliness standards for all registers and customer areas during service.
- Work at 7 other cafes on campus for unscheduled coverage.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Operated espresso machines and commercial coffee brewers to create beverages.
Assistant Manager
Sandwiches SC/Jimmy Johns
12.2022 - 01.2024
- Managed labor and scheduling
- Coordinated catering orders
- Handled all tips, cash deposits, and bank visits
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Mentored team members to enhance professional development and accountability in workplace.
Shift Supervisor
Starbucks
11.2019 - 11.2022
- Designed and adjusted work schedules to meet business demands.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Patient Transport Supervisor
Sodexo
03.2016 - 10.2019
- Helped nurses and techs with misc tasks as needed
- Maintained confidentiality of patient data and condition to safeguard health information.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Coordinated task assignment for the department of roughly 20 people to ensure efficiency and speed of the services provided to the hospital.
Administrative Assistant and Court Document Courier
Law Office of Kathy Long-Skipper
02.2015 - 01.2016
- Minor paralegal duties
- Answering phone calls and reminding clients of appointments the next day
- Client onboarding and case establishment
- Delivered physical copies of documents to family court
- Managed and re-arranged the old file record system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Education
Associates of Science Computer Science -
Jefferson State Community College
Birmingham, AL08.2022
Skills
- Software and Hardware troubleshooting: OS, browsers, pc hardware, etc
- Photo Editing: Social media, photography, and some work related projects
- Video Editing: Personal projects
- Audio Engineering: Music I've made and helping with friend's projects
- Mechanical and Electrical Repair: Car, household repairs, PC, and appliance projects
- POS Systems
- Food Running
- Opening and closing duties
- Beverage Preparation
- Cash Handling
- Coffee machinery
- New Hire Training
- Team Leadership
Timeline
Barista
Compass Group with Eurest at Microsoft
01.2024 - Current
Assistant Manager
Sandwiches SC/Jimmy Johns
12.2022 - 01.2024
Shift Supervisor
Starbucks
11.2019 - 11.2022
Patient Transport Supervisor
Sodexo
03.2016 - 10.2019
Administrative Assistant and Court Document Courier
Law Office of Kathy Long-Skipper
02.2015 - 01.2016
Associates of Science Computer Science -
Jefferson State Community College
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