Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kacey Reaves

Argyle,TX

Summary

Dynamic hospitality professional with a strong work ethic and communication skills, honed at Seven Mile Cafe. Proven ability to enhance guest experiences through effective problem-solving and reservation coordination. Recognized for training staff and streamlining operations, ensuring high service standards and guest satisfaction in fast-paced environments. Approaching work with a positive and ambitious attitude, as well as being known for finding solutions and asking questions when necessary.

Overview

5
5
years of professional experience

Work History

Head Hostess, Server

Seven Mile Cafe
06.2024 - Current
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Head Barback, Hostess, Busser

Tycoon
06.2023 - 11.2023
  • Provided exceptional customer service by engaging with guests when appropriate, contributing to an enjoyable atmosphere at the establishment.
  • Implemented procedures for efficient glassware rotation, reducing breakage rates and increasing cleanliness standards.
  • Demonstrated excellent multitasking abilities, balancing multiple responsibilities simultaneously while maintaining attention to detail in a fast-paced setting.
  • Managed ice supply by consistently monitoring levels during peak hours and refilling as necessary to maintain optimal service speed.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Answered phone calls to take orders, give information and document reservations.

Head Hostess, Busser, Expo

Lambeaus America
10.2022 - 05.2023
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Swim Instructor

Aqua Kids
08.2021 - 05.2022
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Opened and set up the facility for private parties, hosted and lifeguarded, as well as cleaning and closing up.

Lifeguard

Bearfoot
05.2020 - 08.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.

Education

Guyer High School
Denton, TX

Skills

  • Exceptional communication
  • Reservation coordination
  • Guest service
  • Strong work ethic
  • Exceptional customer service
  • Effective problem-solver
  • Patience and empathy
  • Physical fitness
  • Customer service
  • Child supervision
  • Creative thinking
  • Professionalism and punctuality

Timeline

Head Hostess, Server

Seven Mile Cafe
06.2024 - Current

Head Barback, Hostess, Busser

Tycoon
06.2023 - 11.2023

Head Hostess, Busser, Expo

Lambeaus America
10.2022 - 05.2023

Swim Instructor

Aqua Kids
08.2021 - 05.2022

Lifeguard

Bearfoot
05.2020 - 08.2021

Guyer High School

Similar Profiles

CREATE PROFILE