Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kacey Strickland

138 Cedar Creek Road NW ,GA

Summary

Customer service professional with extensive experience at Trash Taxi of Georgia, excelling in resolving inquiries and enhancing customer satisfaction. Skilled in data entry and active listening,

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Trash Taxi of Georgia
02.2021 - 06.2025
  • Provided exceptional customer support through phone, and email.
  • Resolved customer inquiries promptly, ensuring satisfaction and retention.
  • Assisted in processing service requests and managing account updates.
  • Collaborated with team members to improve response times and service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Alpha Credt
Cartersville, GA
03.2015 - 02.2022
  • Loan Applications, Loan closings, customer support through phone, and email.
  • Adapted quickly to changes in policies and procedures for enhanced efficiency.
  • Trained new hires on customer service protocols and best practices.

Customer Service Representative

Security Finance
Cartersville, GA
09.2008 - 02.2015
  • Loan Applications, Loan closings, answering phone calls,emails and online info.
  • Data Entry, filing, and.bank deposits.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

GED -

Adairsville High School
Cartersville, GA

Skills

Customer service

Active listening

Data entry

Customer relations

Microsoft Excel

Payment processing

Timeline

Customer Service Representative

Trash Taxi of Georgia
02.2021 - 06.2025

Customer Service Representative

Alpha Credt
03.2015 - 02.2022

Customer Service Representative

Security Finance
09.2008 - 02.2015

GED -

Adairsville High School
Kacey Strickland