Kachina Seltzer
Hesperia,CA
Summary
Kachina Seltzer is a highly experienced and skilled professional with a background in management and public assistance programs. With a strong focus on eligibility determination and financial analysis, Kachina has worked in various industries including public services, government, healthcare, agriculture, and engineering. She has a proven track record of effectively interviewing applicants, analyzing data, and ensuring compliance with regulations. Kachina's career goals include pursuing opportunities in management and administration roles within the public sector or healthcare industry. She is proficient in a range of software systems including ADP, LRS, Medi-Cal, MS Word, QuickBooks, and SAP. Kachina is open to relocation and is interested in positions that allow her to utilize her skills and expertise in a challenging and dynamic environment.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Eligibility Worker II
Department of Public Social Services
02.2020 - Current
- Interviews applicants or participants for the approval or denial of their applications to see if they are eligible for public assistance.
- Collect data and assists applicants or participants in completing and submitting the necessary documents for the initiation, continuation, or modification of benefits
- Explains provisions of the various public assistance programs, applicable federal and state regulations, county policies, legal rights and responsibilities of persons applying for or participating in public assistance programs
- Reviews and analyzes financial and eligibility information to determine initial or continuing eligibility for one or more public assistance programs, e.g
- CalWORKs, General Relief, CalFresh, Medi-Cal, Domestic Violence and Homeless Assistance
- Contacts individuals, agencies, insurance companies, schools and other relevant institutions to verify or clarify information provided to resolve discrepancies
- Calculate all income to ensure participants fall between the proper Income Reporting Threshold.
Ambulatory Services
Kaiser Permanente
04.2018 - 02.2020
- Acts as a first point of contact for all Kaiser Permanente members and non members
- Process proper cash handling of co-pays
- Obtain personal and confidential information such as, demographics, health concerns, insurance information, and other pertinent information to ensure smooth check-in process
- Gain a positive rapport and cooperative relationships with all patients and staff members to help the patients feel at ease about their appointments
- Process check-ins for urgent care patients
- Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws
- Demonstrates flexibility when addressing various member issues and needs related to operations and member services
- Schedules members for future appointments
- Assist non-members with their benefit options
- Verify member benefits, co-pays, worker's comp claims
- Direct patients to proper waiting area and give proper paperwork for appointments
- Run Medi-Cal verification to ensure patient claiming to have coverage
- Triage patients with major situations
- Collect specimen and process correct laboratory blood work.
Human Resources
Global Agri-Trade
03.2017 - 04.2018
- Keep track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc
- Reconciling processed work by verifying entries and comparing system reports to balances
- Maintaining historical records
- Review and process timecards using ADP and SAP systems
- Pay vendors by preparing and scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance
- Preparing analyses of accounts and producing monthly reports
- Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
- Resolves valid or authorized deductions by entering adjusting entries
- Resolves invalid or unauthorized deductions by following pending deductions procedures
- Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
- Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.
Accounts Receivables
Account Temps
05.2013 - 03.2017
- Updates receivables by totaling unpaid invoices
- Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
- Protects organization's value by keeping information confidential
- Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report
- Protects organization's value by keeping information confidential
- Updates job knowledge by participating in educational opportunities.
Human Resources
Koury Engineering
01.2010 - 04.2013
- Answering employee questions
- Processing incoming mail
- Creating and Distributing documents
- Maintaining calendars of HR management team
- Recruit new hires
- Preparing new hire files
- Administering new employment assessments
- Process payroll using ADP and QuickBooks.
Education
Masters of Science Degree - Business Administration - Entrepreneurship
Steven Henagar - Independence University
05.2020
Bachelors of Science Degree - Business Administration - Human Resources
Steven Henagar - Independence University
01.2019
Skills
- ADP
- LRS
- Medi-Cal State Systems
- Health Connect
- MS Word
- Lagan
- Typing 45 wpm
- RIS
- QuickBooks
- Telephonics
- Epic
- SAP
- Team Building
- Leadership
- Analytical
- Research
- Interpersonal Communication
- Time Management
- Problem Resolution
- Basic Math
- Cultural Awareness
- Communication
- Calm Under Pressure
- Clerical Support
- [Type] Software Proficiency
- Inventory Control
- Customer Retention
- Talent Management
- Marketing
- Business Planning
- Quality Management
- Customer Relations
- Business Development
- Human Resources
- Staff Training
- Operations Oversight
- Interpersonal Skills
- Executive Support
- Leader
- Team Player
- Team Leadership
References
- Maria Palencia, Department of Public Social Services, Supervisor, 562-566-7542
- Keshawn Madere, Kaiser Permanente, Lead, 310-259-6956
- Lisa Diaz, Global Agri-Trade, Co-Worker, 310-431-6903
- Anh Do, Account Temps, Supervisor, 310-719-1400
Timeline
Eligibility Worker II
Department of Public Social Services
02.2020 - Current
Ambulatory Services
Kaiser Permanente
04.2018 - 02.2020
Human Resources
Global Agri-Trade
03.2017 - 04.2018
Accounts Receivables
Account Temps
05.2013 - 03.2017
Human Resources
Koury Engineering
01.2010 - 04.2013
Masters of Science Degree - Business Administration - Entrepreneurship
Steven Henagar - Independence University
Bachelors of Science Degree - Business Administration - Human Resources
Steven Henagar - Independence University