Kaci Hunter Callaway
Homer,GA
Summary
Client-focused professional experienced in digital service delivery, onboarding, and stakeholder communication. Proven ability to track performance, solve problems in fast-paced environments, and build strong relationships that drive measurable client outcomes and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Telehealth Speech and Language Pathologist
Haynes Therapy Group
Remote
07.2025 - Current
- Serve as the primary point of contact for 79 assigned clients, maintaining relationships and ensuring consistent communication and satisfaction
- Develop individualized success plans aligned with communication and academic KPIs, resulting in measurable progress toward client goals
- Monitor and report on client progress using data-driven goal tracking, ensuring stakeholders had clear visibility into performance and growth
- Utilize digital platforms to document services, track performance metrics, and ensure compliance
Speech-Language Pathologist
Gwinnett County Public Schools
Hoschton, GA
07.2024 - 05.2025
- Led onboarding and technical training for parents, teachers, and students on Microsoft Teams and IEP platforms, driving confident adoption and effective system use
- Partnered with educators, administrators, and clinicians to streamline workflows and ensure compliance with service and documentation standards
- Managed a high-volume caseload while maintaining strong performance against service delivery and documentation benchmarks
- Identified early signs of disengagement or implementation barriers and executed targeted support plans to improve participation and outcomes
Ed Tech Marketing Intern
Thea Study
Remote
04.2024 - 06.2024
- Drove high-quality user acquisition through social media campaigns, resulting in increased app sign-ups and active usage.
- Attracted and engaged users who demonstrated sustained platform use.
- Collaborated with internal team to share user feedback and insights with the product team to support product improvements.
- Recognized as a top-performing intern for driving 82% user activation and sustained engagement, resulting high number of active and retained users.
Education
Master of Education - Communication Sciences & Disorders
University of Georgia
Bachelor of Science in Education - Communication Sciences & Disorders
University of Georgia
Skills
- Client Success and Account Management: Onboarding, customer education, relationship management, adoption support
- Customer Success Strategy: Customer health monitoring, retention support, risk identification, KPI tracking
- Tools and Platforms: SaaS systems, telehealth platforms, CRM-style documentation tools, Microsoft Office, Google Workspace, Zoom, Slack, Microsoft Teams
- Core Strengths: Communication, cross-functional collaboration, problem solving, organization, fast learner
Certification
- Georgia Teaching Certificate in Speech & Language Pathology
- Certificate of Clinical Competence in Speech-Language Pathology
Timeline
Telehealth Speech and Language Pathologist
Haynes Therapy Group
07.2025 - Current
Speech-Language Pathologist
Gwinnett County Public Schools
07.2024 - 05.2025
Ed Tech Marketing Intern
Thea Study
04.2024 - 06.2024
Bachelor of Science in Education - Communication Sciences & Disorders
University of Georgia
Master of Education - Communication Sciences & Disorders
University of Georgia