Kaci Kocher
Lansing
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Mclaren
Dewitt
06.2024 - 04.2026
- Facilitated the intake process for patients, confirming demographics and verifying insurance coverage.
- Supported patients in setting up their online portals and provided information regarding laboratory locations.
- Coordinated appointment cancellations and rescheduling to optimize patient flow.
- Collected co-payments at the time of service.
- Responded to patient inquiries and addressed any concerns they raised.
FANS
Sparrow
Lansing
02.2024 - 05.2024
- Prepare and deliver meal trays according to patients dietary and hospital food restrictions.
- Maintain cleanliness and organization of kitchen.
- Clean the food trays and carts hourly.
Appointment Scheduler
Mid Michigan Ear Nose Throat
East Lansing
02.2020 - 02.2024
- Schedule appointments, coordinate and manage appointments for patients according to both patient and doctor availability.
- Answer phone calls, providing information regarding appointment requirements or questions they may have.
- Sort incoming referrals and call patients to schedule those appointments.
Typist/Receptionist
Sundance Chevrolet
Grand Ledge
10.2011 - 02.2018
- The Typist is responsible for keeping detailed records of customer transactions, and sales.
- Make sure the titles for the new vehicle are available for the sales team.
- Thoroughly go through all paperwork needed for the transaction to make sure nothing is needed.
Timeline
Administrative Assistant
Mclaren
06.2024 - 04.2026
FANS
Sparrow
02.2024 - 05.2024
Appointment Scheduler
Mid Michigan Ear Nose Throat
02.2020 - 02.2024
Typist/Receptionist
Sundance Chevrolet
10.2011 - 02.2018