Kaci Lewis
Jackson,TN
Summary
Empathetic, results-driven professional focused on delivering Wow! customer experiences. Offers a strong background in customer relations and consultative communication. Highly dependable and able to perform duties with minimal supervision.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
TCB Housing
01.2022 - Current
- 4.8 CSAT average
- 30% reduction in resolution time
- Empathetic communication with rehoused natural disaster victims
Front Desk Associate
Planet Fitness
12.2021 - 01.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport
- Answered the multi-line phone system to respond to inquiries
- Provided new prospective customers tours of the facility and membership details
Store Manager
Bee Safe Storage
02.2018 - 11.2021
- Ensured all storage units were clean prior to rentals
- Assisted customers with scheduling move-ins
- Built great relationships with customers, helping ease the stress of moving
Sales Associate
White House Black Market
12.2017 - 01.2018
- 125% monthly quota achievement
- Engaged with customers to build rapport and loyalty
- Assessed customer needs and utilized suggestive selling techniques to increase cross-sales
Education
Criminal Justice
Campbell University
Buies Creek, NCHospitality Administration And Management
Guilford Technical Community College
Jamestown, NCSkills
- Quota overachievement
- Enthusiastic, consultative communication
- Multi-tasking and organization
- Team player
- Enjoys a fast-paced environment
Timeline
Leasing Consultant
TCB Housing
01.2022 - Current
Front Desk Associate
Planet Fitness
12.2021 - 01.2022
Store Manager
Bee Safe Storage
02.2018 - 11.2021
Sales Associate
White House Black Market
12.2017 - 01.2018
Criminal Justice
Campbell University
Hospitality Administration And Management
Guilford Technical Community College
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