Kaci Munford
Redmond,OR
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and leadership abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
General Manager
News and Smokes
Bend, Oregon
05.2022 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Supervisor
Franklin Security
Bend, Oregon
02.2021 - 05.2022
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Housekeeper
Small Business
Redmond, Oregon
12.2019 - 02.2021
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Lead Server
Pilot Butte Drive Inn
Bend, Oregon
01.2019 - 12.2019
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
Education
Bachelor of Arts - Psychology
Eastern Oregon University
La Grande, ORSkills
- Attention to Detail
- Time Management
- Computer Skills
- Supervision and leadership
- Team building
- Customer Relations
Timeline
General Manager
News and Smokes
05.2022 - Current
Supervisor
Franklin Security
02.2021 - 05.2022
Housekeeper
Small Business
12.2019 - 02.2021
Lead Server
Pilot Butte Drive Inn
01.2019 - 12.2019
Bachelor of Arts - Psychology
Eastern Oregon University