Kaci Newton
Fall River,MA
Summary
Dynamic and customer-focused server with a proven track record at Brick Alley Pub & Restaurant, excelling in guest engagement and exceptional service. Recognized for enhancing dining experiences through effective team collaboration and efficient order management, ensuring swift resolutions to customer concerns while maintaining a clean and inviting atmosphere.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Brick Alley Pub & Restaurant
11.2021 - 12.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Barrett's Alehouse
08.2017 - 09.2020
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
American Fitness Professional Associates
Skills
- Guest engagement
- Exceptional customer service
- Team collaboration
- High volume dining
Certification
Herbal Apothecary
Reiki Master
Timeline
Server
Brick Alley Pub & Restaurant
11.2021 - 12.2024
Server
Barrett's Alehouse
08.2017 - 09.2020
American Fitness Professional Associates
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