Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Kaci Welch

Cottonwood

Summary

Dynamic professional with a proven track record at Sunland APD, excelling in effective planning and team collaboration. Skilled in patient relations and records management, I successfully coordinated client care services and enhanced treatment outcomes. Committed to maintaining high standards of safety and quality in all aspects of work.

Overview

18
18
years of professional experience

Work History

Residential Unit Specialist Lead Worker

Sunland APD
Marianna
07.2007 - 04.2025
  • Planned and conducted activities for balanced program of instruction, demonstration and work time, providing residents with opportunities to observe, question and investigate.
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Conferred with clients to discuss treatment options and therapy goals.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe. Supervised staff working directly with residents.

Front Desk Receptionist

Shedden Pain Relief
Dothan
03.2021 - 11.2022
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Conducted patient intake interviews to collect medical information and insurance details.

Front Line Cook

Cottonwood Pharmacy (Burger Barn)
Cottonwood
11.2020 - 03.2021
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.

Education

GED -

Malone High School
Malone Florida
05.2004

Skills

  • Effective planning
  • Recordkeeping
  • Team collaboration
  • Administrative skills
  • Patient relations
  • Records management

Education and Training

other

Timeline

Front Desk Receptionist

Shedden Pain Relief
03.2021 - 11.2022

Front Line Cook

Cottonwood Pharmacy (Burger Barn)
11.2020 - 03.2021

Residential Unit Specialist Lead Worker

Sunland APD
07.2007 - 04.2025

GED -

Malone High School

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Kaci Welch