Kaci Whirley
Denver,United States
Summary
Personable hospitality professional with over 2 years of experience as a flight attendant, and over 8 years of unwavering customer service experience across a variety of industries. Seeking a career to pursue my passion for aviation, provide excellent service, utilize skills in emergency response, and win customer loyalty through a positive, service-driven attitude.
Overview
13
13
years of professional experience
Work History
Guest Service Expert
Gaylord Rockies Resort
Aurora, Colorado
04.2024 - Current
- Proven success in enhancing guest satisfaction ratings and generating positive feedback through customer reviews.
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
- Participated in extensive training sessions related to customer service techniques and hospitality standards.
- Cross-trained in multiple departments to provide organizational support.
Lead Retail Sales Associate
Total Management
Littleton, CO
08.2021 - 07.2023
- Consistently exceed sales goals; Units per transaction, average per transaction, and vendor competitions
- Trained new employees regarding sales strategies, customer service techniques and company policies
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques
- Managed 8+ employees when appointed MOD.
Bartender/Marketing
Texas Roadhouse
Sheridan, CO
09.2020 - 09.2021
- Consistently exceed sales goals by efficiently up-selling
- Efficient at multitasking and working in fast-paced environments
- Supported brand promotion by helping to distribute marketing collateral
- Helped develop and implement marketing campaigns focusing on customer acquisition and retention
- Assisted with branding, advertising, trade shows, and the organization of company events.
Flight Attendant
Spirit Airlines
Dallas, TX
12.2016 - 11.2019
- Created welcoming environment by cheerfully greeting passengers and providing excellent service
- Ability to keep guests calm, diffuse any problematic situations, effectively handle escalated issues, and find mutually beneficial solutions to guest's problems
- Conducted thorough aircraft pre-flight procedures, ensuring adherence to FAA and company regulations, maintaining a track record of safe and successful flights.
Receptionist, Customer Service, Purchasing Asst.
Streamline Packaging
Dallas, TX
05.2013 - 12.2016
- Cross-trained in multiple departments to provide broad organizational support
- Used clerical abilities to support needs of office staff and administrative team members
- Operated proficiently in a fast-paced environment, prioritizing tasks, cultivating exceptional organizational skills, & interfacing with multiple departments to meet customer's deadlines
- Compiled monthly reports for the sales department, used to track stocked items, open, & fulfilled orders
- Assisted purchasing department, completing all inbound receiving paperwork, maintaining monthly reports for open purchase orders, and coordinating the submission of monthly rebates to vendors with rebate programs
Education
High School Diploma -
Paul Pewitt High School
Skills
- Service excellence
- Communication
- Emergency Response
- CPR/AED certified
- Conflict resolution
- Professional demeanor
- Adaptability
- Problem solving
Timeline
Guest Service Expert
Gaylord Rockies Resort
04.2024 - Current
Lead Retail Sales Associate
Total Management
08.2021 - 07.2023
Bartender/Marketing
Texas Roadhouse
09.2020 - 09.2021
Flight Attendant
Spirit Airlines
12.2016 - 11.2019
Receptionist, Customer Service, Purchasing Asst.
Streamline Packaging
05.2013 - 12.2016
High School Diploma -
Paul Pewitt High School