Kacie Collier
Ocala,Florida
Summary
Healthcare Care Coach and care coordination professional with 4+ years of clinical support, patient advocacy, and chronic disease management experience. Currently supporting Humana members through Sagility by conducting health assessments, developing individualized care plans, coordinating interdisciplinary care teams, and addressing social determinants of health. Proven ability to manage complex member needs, improve adherence to treatment plans, and maintain high documentation accuracy with consistent 100% quality feedback scores. Experienced in care management workflows, population health support, behavioral health coordination, benefit navigation, and risk identification. Seeking remote Care Manager, Care Coordinator, or Population Health roles where clinical insight, member advocacy, and care planning expertise can improve outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Coach
Sagility Health
10.2025 - Current
- Conduct comprehensive telephonic health assessments evaluating medical history, medications, symptoms, behavioral health, functional status, and social determinants of health.
- Develop individualized care plans including Areas of Focus (AOFs) aligned with clinical guidelines for chronic conditions such as COPD, CHF, diabetes, hypertension, cardiovascular disease, endocrine disorders, and behavioral health needs.
- Create structured action plans including short-term and long-term goals, self-management strategies, and member strengths while identifying barriers such as financial strain, medication challenges, mobility limitations, and health literacy gaps.
- Coordinate care through Interdisciplinary Care Teams (ICT) and submit referrals for behavioral health, social services, transportation, durable medical equipment, nutrition services, and case management support.
- Educate members on chronic disease management including blood pressure monitoring, blood glucose tracking, medication adherence, diet modifications, hydration, mobility, and preventive care.
- Assist members with navigating Humana benefits, provider care plans, treatment recommendations, and appointment coordination.
- Assess for behavioral health concerns including depression, anxiety, coping challenges, and suicidal ideation and initiate appropriate referrals or escalation protocols.
- Evaluate social determinants of health including housing stability, food insecurity, financial barriers, transportation limitations, and safety concerns and connect members with community resources.
- Conduct medication reviews to identify adherence barriers, side effects, dosing concerns, and refill challenges while coordinating provider follow-up when needed.
- Document care coordination activities, member education, and care plan updates within Humana care management systems while maintaining regulatory and compliance standards.
- Identify clinical risk indicators such as uncontrolled blood pressure, worsening respiratory symptoms, fall risk, medication mismanagement, and mental health deterioration and escalate concerns appropriately.
- Quality & Leadership Contributions
- Conduct chart reviews and quality audits for both personal caseload and peer documentation to maintain care management compliance standards.
- Selected by leadership to assist with chart remediation due to strong performance metrics and consistent 100% quality feedback.
- Provide documentation guidance and workflow support to associates to improve care plan accuracy and member outcomes.
- Assist team members with clinical clarification, documentation standards, and care plan structure when needed.
Surgical Technologist
HCA Ocala Regional Medical Center
04.2024 - 10.2025
- Supported surgical teams with patient preparation, sterile field maintenance, equipment readiness, and clinical documentation.
- Collaborated with surgical staff to ensure patient safety, procedural accuracy, and compliance with healthcare protocols.
Caregiver
Arbor Terrace Assisted Living
09.2023 - 03.2024
- Provided compassionate daily care to elderly residents including individuals with chronic illnesses and mobility limitations.
- Assisted with activities of daily living while monitoring health status and communicating changes with healthcare staff.
Assistant Teacher
Montessori School
10.2022 - 02.2023
- Supported classroom learning and student development while maintaining communication with parents and coordinating schedules.
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Supported lead teacher in classroom management and student assessments.
Specimen Processor
Quest Diagnostics
01.2022 - 04.2022
- Verified patient demographic and clinical information within laboratory systems while ensuring HIPAA compliance and accuracy.
- Processed biological specimens efficiently, ensuring adherence to safety protocols and quality standards.
- Operated laboratory equipment for specimen analysis, maintaining accuracy and reliability in results.
Customer Service Representative
D Fathers and Son
04.2020 - 04.2021
- Handled customer inquiries via phone, email, and chat while resolving issues with empathy and professionalism.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Education
Associate of Science - Surgical Technology
Rasmussen University
Associate of Science - Allied Health
South University
Skills
Member Needs Assessment
Care Gap Identification
Treatment Plan Coordination
Preventive Care Support
Care Transition Support
Patient Follow-Up Coordination
Health Risk Screening
Clinical Escalation Awareness
Symptom Evaluation
Chronic Condition Education
Medication Education
Treatment Adherence Coaching
Provider Appointment Coordination
Benefits & Coverage Clarification
Healthcare Resource Education
Community Program Referral
Member Engagement Strategies
Healthcare Communication
Clinical Workflow Management
Documentation Accuracy
Quality Assurance Support
Compliance Documentation
Remote Patient Support
Virtual Member Interaction
Multitasking Across Healthcare Systems
Certification
- Certified Surgical Technologist (NBSTSA) – Active 2024–2026
- BLS / CPR / AED – American Heart Association – Active 2024–2026
Core Competencies
- Care Management & Care Coordination
- Population Health Support
- Chronic Disease Management (COPD, CHF, Diabetes, Hypertension)
- Care Plan Development & Documentation
- Interdisciplinary Care Team (ICT) Coordination
- Social Determinants of Health (SDOH) Assessment
- Behavioral Health Screening & Referral
- Motivational Interviewing & Health Coaching
- Medication Review & Adherence Support
- Utilization Awareness & Risk Identification
- Member Benefit Navigation (Humana)
- Clinical Documentation & Quality Compliance
- EMR / EHR Systems
- HIPAA Compliance
- Patient Advocacy & Education
Leadership & Advancement Focus
Demonstrated readiness for advancement into Care Manager, Senior Care Coach, or Quality Analyst roles through strong documentation quality, peer support, chart audit assistance, and consistent high performance metrics within care management workflows.
Timeline
Care Coach
Sagility Health
10.2025 - Current
Surgical Technologist
HCA Ocala Regional Medical Center
04.2024 - 10.2025
Caregiver
Arbor Terrace Assisted Living
09.2023 - 03.2024
Assistant Teacher
Montessori School
10.2022 - 02.2023
Specimen Processor
Quest Diagnostics
01.2022 - 04.2022
Customer Service Representative
D Fathers and Son
04.2020 - 04.2021
Associate of Science - Allied Health
South University
Associate of Science - Surgical Technology
Rasmussen University