Kacie Ruiz
Clearfield,UT
Summary
Dynamic Waitress Supervisor at Black Bear Diner with strong leadership and customer service skills. Successfully developed a loyalty program that boosted repeat visits and consistently exceeded sales targets. Expert in staff management and upselling techniques, fostering a productive team environment while ensuring exceptional guest experiences.
Overview
7
7
years of professional experience
Work History
Waitress Supervisor
Black Bear Diner
11.2018 - Current
- Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Developed loyalty program that increased repeat visits from customers.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Managed and motivated employees to be productive and engaged in work.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Clearfield High School
Clearfield, UT05-2020
Skills
- Strong leadership
- Customer service
- Relationship building
- Staff management
- Cash handling
- Opening and closing procedures
- Complaint handling
- Reservations coordination
- Waiting tables
- Teamwork and collaboration
- Time management
- Multitasking
Languages
English
Native or Bilingual
Timeline
Waitress Supervisor
Black Bear Diner
11.2018 - Current
Clearfield High School
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