Kacy Carpenter
Oskaloosa
Summary
Seasoned Operating Partner with demonstrated success in maximizing profits, generating new business, and cultivating a satisfied customer base. Offering solid experience of many years.
Overview
8
8
years of professional experience
1997
1997
years of post-secondary education
1
1
Certification
Work History
Operating Partner
Wendy’s legacy restaurant group
Kansas City
2022.12 - Current
- Oversaw daily restaurant operations to ensure efficiency and quality service.
- Implemented training programs for staff to enhance customer interaction skills.
- Developed schedules to optimize labor resources and minimize costs.
- Enforced health and safety standards to comply with regulatory requirements.
- Coordinated inventory management to maintain product availability and reduce waste.
- Analyzed customer feedback to improve service delivery and menu offerings.
- Facilitated regular team meetings to promote communication and teamwork among staff.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Sourced qualified employees to provide skilled and adequate coverage for shifts.
- Monitored employee performance against established goals and provided feedback accordingly.
- Identified training needs within the organization and developed training plans accordingly.
- Provided leadership coaching and guidance to team members on best practices for success in their roles.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Seafood Manager
Safeway
Denver
2020.06 - 2022.12
- Managed seafood department operations and ensured product quality.
- Trained staff on seafood handling and safety protocols.
- Coordinated inventory management and restocking of seafood products.
Assistant Manager
McDonald’s
Topeka
2018.04 - 2022.06
- Supervised daily operations and ensured compliance with safety standards.
- Trained new employees on procedures and customer service expectations.
- Managed inventory levels and coordinated restocking of supplies.
Education
GED
Topeka, KansasSome College (No Degree) - General Studies
Wichita State University
Wichita, KSSkills
- Staff training
- Inventory management
- Cost optimization
- Health compliance
Certification
- Serve safe- Kansas
- Shift happens
- Leadership roles
References
References available upon request.
Timeline
Operating Partner
Wendy’s legacy restaurant group
2022.12 - Current
Seafood Manager
Safeway
2020.06 - 2022.12
Assistant Manager
McDonald’s
2018.04 - 2022.06
GED
Some College (No Degree) - General Studies
Wichita State University