Samuel Franco
Hanover,MD
Summary
Motivated Operating Partner successful at improving productivity, efficiency and profits. Top-notch leader, strategic planner, and complex problem-solver. Seeking to apply many years of experience to a challenging new position with room for growth and advancement.
Overview
3
3
Languages
1
1
Certification
1
1
year of post-secondary education
19
19
years of professional experience
Work History
Operating Partner
Silver Diner Development
Glen Burnie, Maryland
05.2007 - 09.2026
- Directed daily restaurant operations across Silver Diner Development locations.
- Supervised managers, servers, and kitchen staff during service shifts to ensure smooth operations.
- Reviewed and optimized labor scheduling and staffing plans for BWI Airport to meet operational needs.
- Created and updated annual budgets to align with strategic goals.
- Monitored food quality, guest service, and dining room standards.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Monitored employee performance against established goals and provided feedback accordingly.
- Provided leadership coaching and guidance to team members on best practices for success in their roles.
Education
Certificate Of Prgram Completion - Culinary Arts
Lincoln College of Technology
Columbia, MD 07.2008 - 09.2009
Rockville High School
Rockville, MDSkills
- Restaurant operations
- Labor scheduling
- Budget management
- Food safety compliance
- Performance management
- Staff training
- Talent recruitment
- Operational excellence
- Data-driven decision making
- Effective communication
- Decision making
- Team building
- Team bonding
- Problem solving
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Certification
- TIPS Certified
- ServSafe Certified
Accomplishments
- 2023 Operating Partner of the Year
Affiliations
- Avid reader of all genres of books
- Enjoy multiple sports such as soccer, basketball, and golf
- Eploring new hiking trails
References
References available upon request.
Timeline
Certificate Of Prgram Completion - Culinary Arts
Lincoln College of Technology
07.2008 - 09.2009
Operating Partner
Silver Diner Development
05.2007 - 09.2026
Rockville High School