Kacy Coleman
Las Vegas
Summary
Dynamic and detail-oriented professional with a proven track record at the Venetian Hotel & Casino, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction during high-volume events and training new staff. Strong time management skills complemented by a commitment to operational excellence in fast-paced environments.
As a knowledgeable concrete delivery professional, skilled in safely operating and maintaining ready mix trucks. Known for reliability in meeting delivery schedules and ensuring quality of concrete mixtures. Strong focus on teamwork and adaptability, with commitment to safety and precision in every task.
Overview
26
26
years of professional experience
Work History
Banquet Server
Venetian Hotel & Casino
09.2011 - Current
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and comfort.
- Set up banquet rooms according to specifications, maintaining attention to detail and aesthetics.
- Collaborated with kitchen staff to facilitate timely food service and presentation at events.
- Trained new team members on service standards and operational procedures for efficiency.
- Resolved guest inquiries and concerns promptly, enhancing overall event satisfaction rates.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Ready Mix Driver
Sierra Ready Mix
11.2008 - 08.2009
- Operated ready-mix trucks to deliver concrete efficiently and safely to job sites.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Coordinated with site managers to confirm delivery schedules and specifications.
- Monitored material levels and equipment functionality during operations for optimal performance.
- Trained new drivers on best practices for safe operation and customer service standards.
- Maintained accurate logs of deliveries, mileage, and fuel consumption for reporting purposes.
- Effectively managed time-sensitive deliveries ensuring minimal wait times at job sites.
- Performed pre- and post-trip inspections on vehicles to identify and note concerns.
- Contributed to a safe work environment by adhering to company policies, DOT regulations, and OSHA standards.
Ready Mix Driver
CEMEX
04.2000 - 10.2008
- Resolved delivery challenges through effective communication with customers and team members.
- Enhanced customer satisfaction by delivering ready mix concrete promptly and accurately.
- Streamlined delivery process for increased efficiency, implementing effective communication with dispatchers and customers.
- Maintained vehicle safety by conducting thorough pre-trip inspections and addressing any issues immediately.
- Assisted in the completion of various construction projects by delivering ready mix materials in a timely manner.
- Planned efficient routes by accounting for traffic, road conditions and construction.
- Maintained proper slump and temperature of concrete in line with customer needs.
- Demonstrated exceptional problem-solving skills while handling unexpected delays or complications during deliveries.
Education
High School Diploma -
Gunderson High School
San Jose, CA05-1992
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
Timeline
Banquet Server
Venetian Hotel & Casino
09.2011 - Current
Ready Mix Driver
Sierra Ready Mix
11.2008 - 08.2009
Ready Mix Driver
CEMEX
04.2000 - 10.2008
High School Diploma -
Gunderson High School