Kacy Conaway

Emergency Operations

• Dispatched EMS and fire personnel using CAD systems.
• Answered and prioritized high-volume emergency and non-emergency calls while maintaining composure in high-pressure situations.
• Maintained accurate documentation of calls, incidents, and dispatched resources in accordance with departmental policies.
• Monitored and coordinated emergency response units, providing real-time updates and support to field personnel.
• Demonstrated exceptional attention to detail and accuracy while handling time-sensitive information.
• Operated radio communication equipment to relay messages, communicate with responders, and ensure efficient information flow.
• Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.

Administration

• Managed daily office operations to ensure an efficient and organized work environment.
• Provided administrative support to management staff, including scheduling, correspondence, and document preparation.
• Answered multi-line telephone systems, directed calls, and assisted patients professionally.
• Maintained confidential records, files, and databases with a high level of accuracy and security.
• Demonstrated proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Utilized multiple monitor systems (6) to efficiently manage many applications simultaneously.
• Navigated various software applications concurrently to support operational efficiency.

Data Entry

• Maintained electronic and physical records, ensuring information was current, complete, and properly organized.
• Generated reports and spreadsheets from entered data to support business operations and decision-making.
• Demonstrated strong typing, organizational, and time-management skills while handling high-volume workloads.
• Coordinated patient transportation and managed scheduling systems to enhance operational efficiency.
• Communicated with healthcare providers to ensure accurate patient information exchange.
• Supported data entry into electronic health record systems, maintaining accuracy and confidentiality.
• Addressed patient inquiries promptly, enhancing overall satisfaction and communication flow.

Retail & Sales

• Operated cash registers and processed cash, check, credit card, and electronic transactions accurately.
• Provided exceptional customer service by assisting customers with product selection, questions, and purchases.
• Assisted in receiving, unpacking, and organizing incoming merchandise shipments.
• Processed returns, exchanges, and refunds according to company policies.
• Assisted with stocking shelves, inventory management, and merchandise replenishment.
• Maintained clean, organized, and visually appealing sales floor displays.
• Delivered exceptional customer service by addressing customer needs in a professional, friendly, and efficient manner.
• Trained new associates on sales techniques and customer service best practices to enhance team performance.
• Assisted customers with prescription pickups and directed pharmacy-related questions to appropriate staff.
• Promoted loyalty programs, rewards memberships, and current store promotions.

Child Development & Photography

• Captured high-quality photos of students, class groups, and school staff while maintaining a professional and positive experience.
• Set up, operated, and adjusted professional photography equipment, lighting, and backdrops for portrait sessions.
• Worked with children ranging from 0 to 7 years old, creating a comfortable environment to capture natural expressions.
• Posed students efficiently to achieve high-quality photographs while adhering to scheduled timelines.
• Provided exceptional customer service to students, parents, and school personnel, fostering positive relationships and satisfaction.
• Traveled to multiple school locations and adapted to varying environments and schedules.
• Ensured a welcoming and child-focused environment at all times.
• Adapted communication styles to meet the needs of children with varying ages, personalities, and comfort levels.
• Fostered positive relationships with parents, teachers, and staff through clear communication and collaboration.
• Maintained a safe and secure area for children while photographing them in a variety of settings.

Security & Oversight

• Maintained the orderly operation and safety of correctional facilities by enforcing institutional rules and procedures.
• Responded promptly and effectively to emergencies, disturbances, and inmate incidents.
• Performed security checks, inspections, and inmate counts to enhance facility security and ensure inmate accountability.
• Supervised and monitored inmate activities to ensure compliance with facility regulations.
• Managed inmate behavior through conflict resolution techniques and de-escalation strategies.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
• Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.

Communication & Customer Satisfaction

• Managed high-volume inbound and outbound calls while maintaining accuracy and efficiency.
• Handled high-volume inbound and outbound calls, ensuring accuracy and efficiency in customer interactions.
• Met or exceeded performance metrics for call handling, customer satisfaction, and response times.
• Assisted customers with product selection, pricing, availability, and order placement.
• Guided customers in product selection, pricing, availability, and order placement to enhance their purchasing experience.
• Coordinated with the shipping department to ensure timely and accurate order fulfillment.
• Collaborated with shipping department to ensure timely and accurate order fulfillment, improving customer satisfaction.
• Managed customer correspondence through email, ensuring accurate, clear, and courteous communication.
• Utilized multiple monitor systems (3) to efficiently manage many applications simultaneously.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Recordkeeping & Reservation Management

• Greeted guests warmly and professionally, fostering a welcoming atmosphere that enhanced overall customer experience.
• Managed guest check-in and check-out procedures accurately and efficiently.
• Processed room reservations, cancellations, and modifications efficiently using hotel management software, contributing to streamlined operations.
• Processed room reservations, cancellations, and modifications using hotel management software.
• Maintained accurate guest records and ensured confidentiality of sensitive information.
• Coordinated with housekeeping staff to ensure guest rooms were cleaned, prepared, and available for check-in.
• Coordinated with housekeeping staff to ensure guest rooms were cleaned, prepared, and available for check-in.
• Communicated guest requests and room status updates between housekeeping and front desk departments.
• Collected room deposits, fees, and payments.
• Assisted guests in making informed decisions on local attractions, dining options, and transportation services.

Meal Preparation & Food Safety

• Prepared ice cream products, desserts, and menu items according to company recipes and quality standards.
• Processed customer transactions and operated POS systems, ensuring accurate and efficient service.
• Collaborated with team members to maintain efficient workflow during peak business hours.
• Maintained clean, organized, and sanitary food preparation area, adhering to health and safety regulations.
• Opened and closed kitchen and service areas, including cleaning and stocking duties.
• Managed multiple food orders simultaneously in fast-paced environment, ensuring accuracy and timely delivery.
• Assisted in inventory management, ensuring stock levels met operational needs.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Trained new employees on food service protocols and customer interaction skills.
• Monitored equipment performance, reporting malfunctions for timely repairs or replacements.