Kacy Tasker
Kennesaw,GA
Summary
Dynamic professional with a positive attitude and strong customer service skills. Adaptable and dependable team player committed to fostering relationships and driving client satisfaction. Actively seeking and open to exciting new opportunities!
Overview
23
23
years of professional experience
Work History
BDC Representative
Jim Ellis CDJR Woodstock
06.2025 - Current
- Managed inbound and outbound calls to optimize customer engagement and satisfaction.
- Facilitated appointment scheduling, enhancing sales department efficiency and workflow.
- Collaborated with sales teams to ensure accurate lead tracking and follow-up processes.
- Provided product knowledge support to customers, addressing inquiries and fostering informed decisions.
Delivery Driver
Faith Designs Florist
10.2023 - Current
- Delivered floral arrangements to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
Sales Manager
ABR Vending
08.2020 - 10.2023
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Physician Liaison
Vermillion Marketing
08.2018 - 03.2020
- Provided ongoing support for medical staff, assisting with training on new procedures or policies related to patient referrals.
- Improved patient referral rates by establishing and maintaining strong relationships with healthcare providers.
- Organized and hosted educational events for referring physicians, promoting knowledge sharing and collaboration among specialists.
Surgical Coordinator
Pediatric Ent Of Atlanta
05.2017 - 01.2018
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
Surgery Scheduling Coordinator
Northwest ENT And Allergy Center
11.2012 - 02.2017
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
Medical Assistant
Emory Healthcare
07.2009 - 10.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Bartender
Dunwoody Tavern
05.2006 - 03.2008
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Fado Irish Pub
04.2003 - 03.2007
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Education
Bachelor Of Arts - Psychology
Georgia State University
Atlanta, GA12.2003
Skills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Attention to detail
Dependable and reliable
CRM software
Timeline
BDC Representative
Jim Ellis CDJR Woodstock
06.2025 - Current
Delivery Driver
Faith Designs Florist
10.2023 - Current
Sales Manager
ABR Vending
08.2020 - 10.2023
Physician Liaison
Vermillion Marketing
08.2018 - 03.2020
Surgical Coordinator
Pediatric Ent Of Atlanta
05.2017 - 01.2018
Surgery Scheduling Coordinator
Northwest ENT And Allergy Center
11.2012 - 02.2017
Medical Assistant
Emory Healthcare
07.2009 - 10.2012
Bartender
Dunwoody Tavern
05.2006 - 03.2008
Bartender
Fado Irish Pub
04.2003 - 03.2007
Bachelor Of Arts - Psychology
Georgia State University