Kadasia Jones
Spartanburg,SC
Summary
Dynamic customer service professional with extensive experience at Velera, adept at resolving inquiries and enhancing satisfaction through active listening and critical thinking. Proven ability to manage high-volume call queues while utilizing CRM software for effective issue tracking. Committed to delivering optimal care solutions and fostering team collaboration.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Velera
10.2022 - Current
- Answer calls to identify potential issues.
- Analyze customer records to derive insights.
- Leveraged resources to ensure members receive clear guidance towards optimal care solutions.
- Coordinated with various internal teams to address members concerns promptly.
- Conducted work from various locations other than central office.
Customer Service Representative
Majorel
08.2020 - 05.2021
- Resolved customer inquiries through various communication channels, ensuring prompt and accurate responses.
- Managed high-volume call queues, maintaining service levels while addressing diverse customer needs.
- Collaborated with team members to enhance customer satisfaction by sharing best practices and feedback.
- Utilized CRM software to document interactions, track issues, and follow up on resolutions effectively.
Injection Molding Machine Operator
Plasman
09.2018 - 06.2020
- Operated injection molding machines to produce quality plastic components
- Monitored production processes to ensure adherence to safety and quality standards
- Conducted routine maintenance on machinery, enhancing operational efficiency
- Adjusted machine settings based on product specifications to optimize output
Shelf Stocker
Walmart
06.2017 - 08.2018
- Organized and replenished merchandise on shelves to maintain optimal stock levels.
- Assisted customers with product location and inquiries to enhance shopping experience.
- Operated equipment, including pallet jacks and forklifts, to facilitate efficient stock movement.
- Collaborated with team members to execute planograms for effective product placement.
Education
High School Diploma -
Spartanburg High School
Spartanburg, SCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Call center operations
- Scheduling
Languages
English
Full Professional
Timeline
Customer Service Representative
Velera
10.2022 - Current
Customer Service Representative
Majorel
08.2020 - 05.2021
Injection Molding Machine Operator
Plasman
09.2018 - 06.2020
Shelf Stocker
Walmart
06.2017 - 08.2018
High School Diploma -
Spartanburg High School
Similar Profiles
Gisselle PrettoGisselle Pretto
Contact Center Agent at VeleraContact Center Agent at Velera
Michele TownsMichele Towns
Disputes Operations Representative at VeleraDisputes Operations Representative at Velera
Kimberly PloofKimberly Ploof
SVP Strategic Alliances at VeleraSVP Strategic Alliances at Velera
CARLOS J. JOHNSONCARLOS J. JOHNSON
Independent Delivery Contractor at DoorDash/UberIndependent Delivery Contractor at DoorDash/Uber
Nicole JacksonNicole Jackson
Escrow Administration at Lima One CapitalEscrow Administration at Lima One Capital