Kade Ballogg

Audits Team (2022-Present)

• Completion and maintenance of daily and weekly Audits including :
• Pending payments Audit
• Duplicate Payments Audit
• Cancelled not Re-entered Checks audit
• Overpayment Audit
• System Checks Audit

• Check Queue Removal Requests
• Stop Pays
• Claimspay Voids

Payments Team (2020-2022)

• Lead Claimspay audit

• Compiled ALE spreadsheet

• Processed Outlier payments

• Processed stop pays

• Processed payments of PHA claims

• Added Vendors to Claim system Via w9 verification process

• Reviewed and processed payments of mediation invoices and subsequent adjuster/mediator communication

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.