Kade Goodwin
Fayetteville,Arkansas
Summary
Leadership role in assisting guests and collaborating with teams to enhance safety and customer satisfaction. Strong analytical and communication skills contribute to effective conflict resolution and problem-solving in dynamic environments. Committed to continuous improvement and fostering a positive team culture.
Overview
4
4
years of professional experience
Work History
Head Lifeguard
Kanakuk Kamps
05.2023 - 08.2024
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Completed advanced lifesaving courses, including American Red Cross Lifeguard Instructor certification, to enhance personal and team capabilities.
- Maintained proficiency in first responder skills, including First Aid and CPR, to provide critical support to individuals in distress.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Collaborated with manager to identify concerns and implement effective remediation strategies.
Outside Service Staff Member
Big Cedar Golf
04.2020 - 08.2024
- Enhanced customer satisfaction by providing timely and efficient services to golf course patrons. (#1 New Public Golf Course in the nation by Golf Digest)
- Adapted to fluctuating demands throughout the day, ensuring exceptional service during peak times at a globally recognized golf course.
- Facilitated smooth transitions between tee times by efficiently staging and preparing carts for each group of golfers or tournament group.
- Communicated effectively with pro shop staff to promptly address guest concerns and special requests.
- Provided accurate information about club amenities, facilities, events, and promotions, enhancing guest experience.
Education
Bachelor of Science - Pre-Med & Finance
University of Arkansas
Fayetteville, AR05-2026
Skills
- Team management
- Customer service
- Attention to detail
- Problem solving
- Conflict resolution
- Excellent communication
- Collaborative skills
- Listening skills
- Work ethic
- Self-motivation
Timeline
Head Lifeguard
Kanakuk Kamps
05.2023 - 08.2024
Outside Service Staff Member
Big Cedar Golf
04.2020 - 08.2024
Bachelor of Science - Pre-Med & Finance
University of Arkansas