Kade Mandell
Spokane,WA
Summary
As a Healthcare professional with a strong background in clinical operations and staff management, I have a proven ability to lead teams, ensure high standards of patient care, and drive efficiency. Skilled in coordinating schedules, managing resources, and implementing protocols, I am highly adaptable and have a strong focus on collaboration and achieving goals as well as ensuring staff feel like they have a safe and fun work environment and will always make sure I and other staff meet expectations.
Overview
7
7
years of professional experience
Work History
Clinic Supervisor
Apple Valley Dental & Braces
04.2024 - 10.2024
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Oversaw budget management, optimizing resource allocation while maintaining quality standards.
- Collaborated with other healthcare professionals to develop multidisciplinary treatment plans for complex cases.
- Greeted, checked in, checked out, and scheduled patients.
- Tasked with ensuring the next day's schedule was full, production was met, and numbers remained high.
PATIENT RESOURCES COORDINATOR
CHAS Health
08.2022 - 04.2024
- Developed patient education materials to enhance understanding of treatment options. ·
- Established referral relationships with community organizations to support patients' needs.
- Established partnerships, created resource guides, and provided support services to diverse populations.
- Analyzed community needs, developed resources, and advocated for marginalized populations.
- Successfully guided clients through insurance options, maximizing coverage while minimizing costs.
- Provided personalized assistance for individuals seeking health insurance coverage during enrollment periods. · Assisted clients in navigating Medicaid insurance enrollment process and understanding coverage options.
- Provided education on Medicaid eligibility criteria and benefits to individuals seeking assistance.
- Collaborated with healthcare providers to facilitate enrollment in Medicaid programs for eligible patients. · Utilized strong communication skills to explain complex insurance information clearly to clients.
Front Office Receptionist
CHAS Health
06.2021 - 08.2022
- Maintained clean reception area to promote positive, professional environment for clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided clerical support to company employees by copying, faxing, and filing documents.
BARISTA
Dutch Bros
01.2019 - 06.2021
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
FACILITIES
Canyon Lakes Golf Course.
01.2018 - 01.2019
- Organized and maintained on-course facilities, improving guests' experience. · Assisted in course setup for tournaments, ensuring smooth operations. ·
- Managed golf cart fleet, ensuring timely maintenance and cleanliness.
- Ensured golf carts were in top condition by detailing and inspecting regularly. · Maintained cleanliness of driving range facilities to ensure a positive customer experience. ·
- Operated machinery for picking up golf balls and sweeping grass on range · Assisted in organizing and restocking inventory of golf balls and equipment
Youth Basketball Referee
Kennewick Parks and Recreation
08.2017 - 04.2018
- Enhanced player understanding of game rules by providing clear explanations and demonstrations.
- Facilitated better communication between players and coaches by acting as an intermediary when needed.
- Established a safe environment for youth players by enforcing rules and promoting sportsmanship.
- Managed game clock accurately, adhering closely to league guidelines regarding timeouts and other stoppages.
Education
High School Diploma -
Col
Kennewick, WA06-2019
Skills
- Clinical Leadership
- HIPAA Compliance
- Effective Communication
- Training and mentoring
- Operational management
- Insurance Verification
- Clinical safety
- Healthcare Software Proficiency
- Medical Records Management
- Patient Flow
- Team Meetings
- Teamwork and Collaboration
Timeline
Clinic Supervisor
Apple Valley Dental & Braces
04.2024 - 10.2024
PATIENT RESOURCES COORDINATOR
CHAS Health
08.2022 - 04.2024
Front Office Receptionist
CHAS Health
06.2021 - 08.2022
BARISTA
Dutch Bros
01.2019 - 06.2021
FACILITIES
Canyon Lakes Golf Course.
01.2018 - 01.2019
Youth Basketball Referee
Kennewick Parks and Recreation
08.2017 - 04.2018
High School Diploma -
Col
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