Kadedra Williams
Montagomery,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ONIN STAFFING
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Personnel Clerk
Alabama Department Of Corrections
10.2022 - 11.2023
- Assisted in the development of HR policies, contributing to better alignment with organizational goals.
- Maintained confidentiality when managing sensitive personnel information.
- Streamlined recruitment processes for faster candidate selection and improved hiring rates.
- Operated records databases, maintained files and investigated and corrected discrepancies.
Material Handler
Hyundai Glovis
11.2018 - 07.2022
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Education
High School Diploma -
George Washington Carver High School
Montgomery, AL05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Timeline
Customer Service Representative
ONIN STAFFING
02.2024 - Current
Personnel Clerk
Alabama Department Of Corrections
10.2022 - 11.2023
Material Handler
Hyundai Glovis
11.2018 - 07.2022
High School Diploma -
George Washington Carver High School
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