Kadee Langford
Harrodsburg,KY
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in hairdressing role.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Senture
10.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
Pro Shop Attendant
Old Bridge Golf Course
05.2021 - 04.2022
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Utilized knowledge of golf rules and regulations to educate customers about various game aspects effectively.
- Established relationships with vendors to secure advantageous pricing deals on products sold within the Pro Shop.
- Maintained an organized and visually appealing store environment, contributing to a positive customer experience.
- Conducted routine maintenance tasks on golf carts, maintaining optimal functionality for guest use.
- Enhanced customer experience by providing knowledgeable assistance on golf equipment and apparel.
Temporary Caregiver
Bluegrass Area Agency
04.2021 - 07.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
Certificate - Cosmology
College For Technical Education
Nicholasville, KY08-2023
High School Diploma -
Garrard County High School
Lancaster, KY05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Microsoft Excel
- Client relations
- Dependable and responsible
- Multitasking
- Flexible and adaptable
- Attention to detail
- Time management
Kentucky Licensed Cosmotologist
Trained and licensed professional who provides beauty services, including hair, skin, nail care, and makeup application, to enhance a clients appearance.
Timeline
Customer Service Representative
Senture
10.2023 - 10.2024
Pro Shop Attendant
Old Bridge Golf Course
05.2021 - 04.2022
Temporary Caregiver
Bluegrass Area Agency
04.2021 - 07.2021
Certificate - Cosmology
College For Technical Education
High School Diploma -
Garrard County High School
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