Kadeem James
BlueTeam
Sunrise,United States
7
years of professional experience
Operations and Service Coordinator experienced in supporting restoration, reconstruction, electrical, HVAC, and general contracting operations. Achieved operational efficiency through expert coordination of emergency response, dispatching, logistics, and technician scheduling. Focused on delivering timely service, optimizing resource management, and maintaining effective communication between field teams and customers.
Work History
Operations Coordinator
3 Years 5 Months- Manage incoming 24/7 commercial property damage calls involving water, fire, and storm-related emergencies, promptly dispatching the closest qualified field crews or Restoration Superintendents.
- Monitor the real-time progress and estimated arrival times of deployed crews and equipment, providing timely updates to internal management and clients.
- Coordinated specialized restoration equipment, including industrial dehumidifiers and drying systems, while arranging crew travel and logistics to ensure timely project completion.
- Prepare detailed estimates and quotes for restoration projects by assessing job scope, labor, equipment, materials, and associated costs.
- Maintained accurate administrative documentation by logging service requests and tracking labor deployment, contributing to efficient project management.
- Supported vendor onboarding by establishing relationships and coordinating documentation, enhancing communication with vendor partners.
Service Coordinator
3 Years 6 Months- Assigned and dispatched service technicians based on qualifications, equipment availability, and proximity to job sites.
- Ordering service parts as needed, and as parts are received in the warehouse to also contact the customer.
- Handled customer complaints and provided timely solutions and alternatives to ensure resolution.
- To handle customer complaints, as well as provide appropriate solutions and alternatives within the time limits to ensure resolution.
- To assign, and dispatch service technicians according to qualifications, availability of appropriate equipment, and closest location to each job site.
- Ordering service parts as needed, and as parts are received in warehouse to also contact the customer.
Service Coordinator
5 Months- Utilize systems to assign work, reassign work or balance work ensuring technicians are busy at all times.
- Participated in feedback sessions with management to enhance service level performance at customer sites with frequent issues.
- Work with route managers to establish and monitor productivity and safety targets for each driver.
- Recommended procedural improvements to management for enhanced customer service.
- Participates in feedback sessions with management to improve service level performance at customer sites, including high incidence.
- Resolved customer issues or escalated to management for further assistance when necessary.
Dispatcher
5 Months- Directed service calls to technicians and provided coaching during each job.
- Creating work order tickets for each service call, and quoting jobs.
- Providing medical transportation to Medicaid patients.
- Collaborated with self providers, facilities, and clients to ensure timely and effective service.
- Monitored workflow of dockets between teams to ensure efficient operations. of dockets between teams that can impact your team. Capture and drive improvements to ensure optimal workflow.
Dispatcher
5 MonthsService Coordinator
- Manages technician routes using established workforce management system to ensure customer commitments are met (i.e. install and service calls).
- Coordinated schedules and directed work of Dispatchers in absence of manager, ensuring smooth operation of Dispatch function.
- Performs daily routing of Meld service work orders using established workforce management system.
- Interpreted data from workforce management system to identify scheduling problems, facilitating timely resolutions.
- Maintained oversight of network troubles and repairs to support operational efficiency. Provides telephone assistance and support to Technicians during troubleshooting and repair.
- Recommended improvements to Supervisors and manager to enhance customer service operations.
- Maintain and manage a positive work environment by interacting in a professional and polite manner with guests, team members, and park management.
Education
Some College (No Degree) - Business Administration
Diploma
Skills
Logistics coordination
Project estimation
Supply Chain Planning
Vendor engagement
Operations management
Operations management
Emergency coordination
Performance Monitoring
Operational Reporting
Budget control
Microsoft Office
Effective Time Management
References
Beverly Antoine, President of JC Powerhouse, (596) 594-4K4J4KK
Timeline
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Uniondale High School
Diploma
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Hofstra University
Some College (No Degree) from Business Administration
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