Kadejah Austin
Summary
Highly organized, customer-focused professional with background as Branch Coordinator. Skilled in multitasking, coordinating branch activities and leading teams for optimal performance. Demonstrated ability to streamline operations and improve efficiency while maintaining high levels of service quality. Strong communication skills, with knack for problem-solving and conflict resolution.
Overview
7
7
years of professional experience
Work History
Branch Coordinator
ThyssenKrupp Materials NA
Wallingford, CT
06.2024 - 07.2026
- Coordinated branch operations and ensured efficient workflow among team members.
- Managed inventory levels and assisted with order fulfillment processes.
- Supported customer inquiries and provided product information effectively.
- Assisted in the preparation of shipping documents and logistics arrangements.
- Maintained accurate records of transactions and updated database systems regularly.
- Assisted customers with email inquiries and support requests.
- Maintained knowledge of product features and services to support customers effectively.
- Communicated with vendors to resolve shipment issues effectively.
- Supported inventory management through accurate tracking of shipments.
- Collaborated with team members to streamline transportation processes.
- Maintained master data, such as vendor, material and pricing information in SAP MM module.
- Assisted in training new staff on logistics procedures and software systems
Specialty Sales Team Lead
Target
North Haven, Connecticut
11.2023 - 06.2024
- Led a team to achieve sales targets and enhance customer engagement.
- Trained and mentored new team members on product knowledge and sales techniques.
- Collaborated with management to develop effective merchandising strategies.
- Facilitated daily team meetings to discuss goals and share best practices.
- Resolved customer inquiries promptly to enhance overall shopping experience.
- Analyzed data trends to provide insights for operational improvements.
- Collaborated with teams to identify key performance indicators and metrics.
Shift Manager
Walgreens
New Haven, Connecticut
05.2021 - 11.2023
- Supervised daily operations to ensure efficient store functionality.
- Managed team schedules to optimize staff coverage and service quality.
- Trained new employees on store procedures and customer service standards.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Facilitated team meetings to promote communication and drive operational efficiency.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coordinated shift schedules to optimize workforce efficiency.
- Managed inventory levels and restocked supplies as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Inventory Specialist
GXO Logistics
North Haven, CT
11.2019 - 04.2021
- Managed inventory levels to ensure accurate stock availability and organization.
- Coordinated with suppliers to streamline inventory replenishment processes.
- Conducted regular audits to maintain compliance with safety and quality standards.
- Performed scheduled inventory counts and supply audits.
- Maintained accurate and up-to-date inventory records.
- Investigated discrepancies between physical count and computer records.
- Utilized various software programs, including Excel, QuickBooks, and SAP, to manage accounts receivables data.
Education
Bachelor of Science - Data Analytics
Southern New Hampshire University
Hooksett, NH 03.2026 - 07.2026
GED
New Haven, CTSkills
- Inventory management
- Order fulfillment
- Logistics coordination
- SAP MM module
- Data analysis
- Problem solving
Timeline
Bachelor of Science - Data Analytics
Southern New Hampshire University
03.2026 - 07.2026
Branch Coordinator
ThyssenKrupp Materials NA
06.2024 - 07.2026
Specialty Sales Team Lead
Target
11.2023 - 06.2024
Shift Manager
Walgreens
05.2021 - 11.2023
Inventory Specialist
GXO Logistics
11.2019 - 04.2021
GED