Kaden Fleming
Dover,OH
Summary
I am looking to leave my current part-time job to transition into a more career oriented environment. My goal is to put myself in a position to continue to build upon and sharpen my customer service based skillset, while also advancing towards a sales career path. I am very goal driven and tend to pay very close attention to detail while also maintaining a very positive attitude and mindset. I believe that sales will be the perfect place for me to grow exponentially in a professional setting as well as in daily life, while also providing a comfortable and effective service to as many people as I can.
Overview
3
3
years of professional experience
Work History
To-Go Specialist
Flynn Restaurant Group
New Philadelphia, OH
10.2020 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Received payments, returned accurate change and closed checks in POS system.
- Stored prepared foods correctly in designated areas following established sanitation guidelines.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Communicated effectively with co-workers regarding new specials or changes in menu items.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Complied with local liquor laws by checking identification when serving alcoholic beverages.
Lobby Leader
Key Bank
Akron, OH
09.2020 - 03.2021
- Inspected fire extinguishers regularly to ensure they are in working order.
- Greeted and assisted customers to foster positive experiences.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Provided assistance to disabled guests by helping them move around the lobby area safely.
- Ensured that all public areas were kept neat and tidy at all times.
- Maintained building security by regularly observing activity as displayed on security monitors and reported suspicious or abnormal activities.
Education
High School Diploma -
Dover High School
Dover, OH05-2020
Skills
- Food Preparation
- Quick Learner
- Point of Sale Systems
- Menu Knowledge
- Complaint Resolution
- Sanitation Standards
- Detail Oriented
- Order Accuracy
- Phone Etiquette
- Goal-Oriented
- Order Processing
- Excellent Customer Service
- Payment Processing
- Health Code Compliance
- Service Prioritization
- Upselling
- Strong Organization
- Discretion and Confidentiality
- Strong Work Ethic
- Problem-Solving
- Public Speaking
- Customer Relationship Management
- Performance Improvement
- Time Management
- Courteous and Professional Demeanor
- Call Answering and Routing
- Staff Training
Affiliations
- Bowling
- Weight training
- Play an instrument
- Golf
- Church/Bible Study
References
References available upon request.
Timeline
To-Go Specialist
Flynn Restaurant Group
10.2020 - Current
Lobby Leader
Key Bank
09.2020 - 03.2021
High School Diploma -
Dover High School
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