Kaden Hoppins
Independence,MO
Summary
With an experience from a variety of locations most recently; Dollar General (DGX). Ive learned to enhance store efficiency and provide customer service, to drive sales and increase customer return rate. I excel in time management and problem-solving.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Dollar General (DGX)
1979 Main St, Kansas City, MO 64108
02.2024 - Current
- Managed cash registers, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and 100% Recovery.
- Preformed inventory control by weekly scanning all product on shelves with store HHT and making the proper on-hand adjustments if product was found miscounted.
- Weekly unloaded and stocked dry and fresh deliveries quickly and efficiently, putting products in the proper place using FIFO method.
- Reset monthly planogram changes accurately to image and instructions; replacing strips with new attached prices, moving product to new locations, disposing of MOS or DISCO, and cleaned shelving to provide a cleaner more eye-catching shopping experience.
- Improved customer satisfaction by promptly locating items and providing product information.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Ordered with Coke, Pepsi, 7up, Miller, Budweiser, Southern Glazers, and Major Brands reps; while building relationships, in order to keep product filled.
Lead Sales Associate
Dollar General (DGX)
1979 Main St, Kansas City, MO 64108
12.2022 - 02.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Checked in deliveries regularly with store HHT ensuring proper quantity counts.
Sales Associate
7-Eleven
12333 E US Hwy 40, Independence, MO 64055
08.2022 - 12.2022
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Save A Lot
17403 E US Hwy 24, Independence, MO 64056
06.2022 - 08.2022
- Prepared bakery merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Unloaded and stocked dry and fresh trucks once a week.
Dairy Manager
Cosentino's Sun Fresh
18001 E US Hwy 24, Independence, MO 64056
12.2021 - 06.2022
- Provided a positive shopping experience for customers through prompt and courteous service, addressing any concerns or complaints swiftly.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Ensured safety compliance within the dairy department, leading regular safety audits and addressing potential hazards promptly.
- Maintained an organized and visually appealing dairy section, attracting customers and promoting sales growth.
- Trained new employees on proper handling techniques for dairy products, emphasizing food safety procedures.
- Set up Weekly Ad display, taking out products that were no longer on sale, and placing on-sale items on display in a visually pleasing way.
- Organized and stocked weekly deliveries for department.
- Used in-store system to place weekly order for department.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Stocker
Cosentino's Sun Fresh
18001 E US Hwy 24, Independence, MO 64056
09.2019 - 12.2021
- Stocked designated items on shelves, end caps and displays.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Improved customer satisfaction by promptly locating items and providing product information.
Education
Fort Osage High School
Independence, MO05.2021
Skills
Problem-Solving
Customer Service and Engagement
Retail Operations
Inventory Control
Store Organization
Time Management
Store Opening and Closing
Attention to Detail
Staff Supervision
Decision-Making
Staff training/development
Effective leader
Timeline
Assistant Store Manager
Dollar General (DGX)
02.2024 - Current
Lead Sales Associate
Dollar General (DGX)
12.2022 - 02.2024
Sales Associate
7-Eleven
08.2022 - 12.2022
Sales Associate
Save A Lot
06.2022 - 08.2022
Dairy Manager
Cosentino's Sun Fresh
12.2021 - 06.2022
Stocker
Cosentino's Sun Fresh
09.2019 - 12.2021
Fort Osage High School