Kaden Jensen
Idaho Falls,ID
Summary
I'm 20 years old, with four years of work experience. I'm proactive and adaptable professional with extensive experience in customer service and safety compliance. I've demonstrated the ability to train and support team members, ensuring high standards in workplace operations. I have a proven track record of enhancing operational efficiency and customer satisfaction. Strong commitment to maintaining safety protocols and service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Movie Theater Employee
Royal Theaters
Blackfoot, Idaho
11.2024 - Current
- Guided customers through ticket purchases and seating arrangements, enhancing their overall experience.
- Ensured cleanliness and organization of theater spaces and concession areas, promoting a welcoming atmosphere.
- Operated ticketing and point-of-sale systems for efficient transactions.
- Delivered exceptional customer service during film screenings and events, addressing guest inquiries and concerns promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash and processed refunds following company policies.
- Monitored movie schedules and communicated changes to guests effectively.
- Trained new employees on operational procedures and customer service standards.
- Greeted customers and provided information about movies, tickets, concessions, and theater policies.
- Assisted with opening and closing duties such as counting money in the register drawer and setting up theaters for showings.
- Operated cash registers to process customer transactions for tickets and concession items.
- Stocked shelves with supplies needed for concession stand operations.
- Worked closely with management team to complete assigned tasks efficiently.
- Provided excellent customer service by addressing questions or concerns from guests promptly and politely.
- Organized lines, lobbies, and promotional material for major movie releases.
- Resolved customer complaints in a professional manner while maintaining company standards of quality service.
- Checked tickets at entrance to verify accuracy of admission numbers.
- Performed daily inventory counts on concession products such as popcorn, candy, fountain drinks.
- Monitored auditoriums throughout movie presentations to ensure guest satisfaction.
- Performed ushering duties and assisted customers with seating.
- Assisted in training new employees on proper procedures for ticketing and concessions sales.
- Distributed refunds, promoted theater merchandise and issued gift cards.
- Communicated effectively between departments regarding any changes or updates in services or policies.
- Ensured compliance with health regulations related to food handling practices.
- Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
- Patrolled hallways and movie rooms during show times and performed security procedures.
- Maintained high levels of confidentiality when dealing with personal information of customers or staff members.
- Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
- Verified that all safety protocols were followed during movie screenings.
- Communicated building deficiencies, security concerns or safety issues to supervisor.
- Managed pre-show activities such as dimming lights, playing trailers and advertisements.
- Ran end-of-day reports for management review.
- Enforced age restrictions and movie ratings, ensuring compliance with legal and company policies.
- Managed online and phone reservations, ensuring accuracy and customer satisfaction.
- Performed cash handling and register operations with accuracy and integrity.
- Operated movie projection equipment, ensuring films started on time and quality standards were met.
- Updated movie schedules and showtimes, maintaining accurate communication to the public.
- Monitored theater equipment and facilities, reporting any malfunctions or issues to management promptly.
- Managed ticket sales operations, ensuring efficient customer service and accurate financial transactions.
- Participated in inventory management, conducting counts and ordering supplies as needed.
- Conducted routine cleaning of theaters between showings to maintain a clean and safe environment.
- Handled emergency situations calmly, following protocols to ensure guest safety.
- Greeted and assisted customers to foster positive experiences.
- Maintained positive working relationship with fellow staff and management.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Processed admission payments and provided tickets.
- Determined authenticity and applicability of presented tickets.
- Assisted patrons with handicaps to appropriate seating.
Assistant Manager
Shelley Swimming Pool
Shelley, Idaho
05.2025 - 08.2025
- Supervised daily operations, including scheduling and duty assignments, to ensure efficiency.
- Coordinated customer service initiatives, improving guest satisfaction and loyalty.
- Resolved customer inquiries and complaints effectively and courteously.
- Trained new employees on safety protocols and operational procedures.
- Collaborated with management on strategic planning to achieve business objectives.
- Guided and supported junior staff on tasks, fostering skill development and team cohesion.
- Monitored pool maintenance tasks to uphold cleanliness and safety standards.
- Produced reports on project activities, ensuring stakeholders were informed and aligned.
- Assisted in daily operations of Shelley Swimming Pool facility.
- Oversaw maintenance tasks to ensure pool cleanliness and safety standards.
- Trained new employees on customer service and safety protocols.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Implemented inventory management practices for pool supplies and equipment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Lifeguard
Shelley Swimming Pool
Shelley, Idaho
05.2023 - 08.2024
- Supervised swimmers continuously to ensure safety in the pool environment.
- Monitored pool area for safety and adherence to facility regulations.
- Enforced safety rules and communicated guidelines to patrons, promoting a safe swimming environment.
- Provided first aid and emergency assistance to patrons, ensuring prompt response to health incidents.
- Educated patrons about safe swimming practices through public announcements, fostering awareness and compliance.
- Performed regular inspections of rescue equipment, ensuring readiness for emergencies.
- Reported unsafe conditions or suspicious activities to management immediately.
- Maintained cleanliness in changing rooms and poolside areas through regular cleaning.
Education
High School Diploma -
Shelley High School
Shelley, ID05-2024
Skills
- Food service assistance
- Cash register operation
- POS inventory system operation
- Concession management
- Theater maintenance
- Inventory management
- Cash handling
- Food safety
- Food safety training
- Safety compliance
- Ticketing systems
- Facility cleaning
- Team collaboration
- Teamwork
- Employee training
- Staff training
- Customer assistance
- Guest and client satisfaction
- Problem solving
- Conflict resolution
- Multitasking Abilities
- Effective communication
- Strong work ethic
- Food safety training
Certification
- Driver's License
- CPR Certified
Timeline
Assistant Manager
Shelley Swimming Pool
05.2025 - 08.2025
Movie Theater Employee
Royal Theaters
11.2024 - Current
Lifeguard
Shelley Swimming Pool
05.2023 - 08.2024
High School Diploma -
Shelley High School