Kadence Bowling
Georgetown,KY
Summary
Proven Customer Service Representative at Scott County Veterinary Clinic, adept in patient care and critical thinking. Enhanced customer loyalty through empathetic conflict resolution and skilled in data entry, showcasing a blend of hard and soft skills. Achieved sales growth by effectively upselling, demonstrating a commitment to both client relations and business success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Scott County Veterinary Clinic
Georgetown, KY
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Filling patient prescriptions with correct amount and dosage
- Handling paperwork for new clients, entering patient previous records using avimark
- Scheduling appointments for 5 doctors
- Helping owners during pet euthanasia
- Effectively taking cash, card, check payments for services
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Kennel Worker
Somerset Pet Lodge
12.2022 - 02.2023
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Organized group play sessions to provide socialization opportunities for compatible dogs in our care.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
- Provided timely medical attention for animals through regular health checks and prompt communication with veterinary staff.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Dog Trainer
Lake Cumberland K-9 Training Center
Science Hill, KY
02.2022 - 12.2022
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Handling payment for services
- Ensuring the proper health of all dogs in facility
- Discussing progress with clients
Sales Associate
Hobby Lobby
08.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently
- Managed returns, exchanges and refunds in accordance with store policy.
- Unloading new stock & staging it
Education
Somerset Community College
Somerset, KYCcma - Medical Assistant
The Medical Institute of Kentucky
Lexington, KYHigh School Diploma -
Southwestern High School
Somerset, KY05.2023
Skills
- Customer service
- Patient care
- Critical thinking
- Data entry
- Payment processing
- Client relations
- Appointment scheduling
- Paperwork processing
Timeline
Customer Service Representative
Scott County Veterinary Clinic
01.2024 - Current
Kennel Worker
Somerset Pet Lodge
12.2022 - 02.2023
Dog Trainer
Lake Cumberland K-9 Training Center
02.2022 - 12.2022
Sales Associate
Hobby Lobby
08.2021 - 01.2022
Somerset Community College
Ccma - Medical Assistant
The Medical Institute of Kentucky
High School Diploma -
Southwestern High School