Kadence Nelson
Lafayette,LA
Summary
Early-career healthcare support professional with experience in front desk administration, patient care coordination, and medical office tasks. Strong in phone etiquette, documentation, and calendar management. Known for staying calm, organized, and adaptable in fast-paced clinic settings.
Overview
3
3
years of professional experience
Work History
Chiropractic Assistant
Terro Spine and Sport
Lafayette, LA
11.2025 - Current
- Welcomed patients and set up chiropractic treatment rooms for daily visits.
- Managed visit scheduling, updated calendars, and coordinated patient flow across clinic operations.
- Entered intake details and maintained accurate electronic health records.
- Cleaned tables, equipment, and clinical surfaces to support compliance and readiness.
- Tracked supply levels and restocked materials to avoid workflow delays.
- Answered phones, handled patient questions, shared information, and booked appointments.
- Built strong rapport with patients, supporting trust, satisfaction, and long-term relationships.
- Followed HIPAA requirements to protect sensitive patient information and maintain confidentiality.
- Performed electric muscle stimulation treatments.
- Directed patients to exam rooms, answered questions, and prepared for physician examinations.
- helped with payments during checkout
- Did laundry throughout the day to keep the office flowing
Front Desk Receptionist
Team Honda of Acadiana
Opelousas, LA
09.2025 - 11.2025
- Greeted customers and directed inquiries to correct sales or service department.
- Answered multi-line phones, screened calls, and routed messages promptly.
- Coordinated visitor check-ins and kept reception area organized and professional.
- Resolved basic customer questions while escalating complex concerns appropriately.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Intern
New Hope Therapy
Hot Springs, AR
07.2025 - 08.2025
- Supported therapists with client intake, documentation, and daily administrative tasks.
- Observed treatment sessions to strengthen understanding of therapy workflows and client care.
- Responded to routine inquiries and directed clients to appropriate team members.
- Adapted quickly to clinical procedures while supporting smooth day-to-day operations.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
Host/Togo
Walkons
Broussard, LA
01.2024 - 01.2025
- Welcomed guests quickly and created friendly first impressions while keeping front-of-house flow moving.
- Managed waitlists and seating assignments to balance dining room capacity with guest expectations.
- Answered phone calls, handled reservation requests, and shared accurate restaurant details.
- Shared table updates with servers and managers to support efficient guest turnover.
- Kept host stand, lobby, and entryway clean and organized throughout service.
- Escorted guests to tables, delivered menus, and placed parties correctly.
- Handled wait-time concerns calmly and kept guest experience positive during busy periods.
- Worked with team members to support smooth seating and consistent service.
- Stayed calm during high-pressure situations while managing large parties and unexpected events.
- Responded to guest questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone while sharing accurate wait times and customer information.
- Checked seating areas and restrooms regularly to maintain clean conditions.
- Created strong first impressions through friendly greetings, professional attire, and genuine enthusiasm.
- Kept shift changes organized by sharing key information between incoming and outgoing staff.
- Worked with kitchen staff to pass along dietary restrictions and special requests for accurate meal prep.
- Kept menu items and daily specials current to answer guest questions accurately.
- Trained new hostesses on customer service best practices and restaurant policies.
- Helped guests with order delivery, carried extra trays, and assisted with plating items.
- Delivered pick-up and curbside orders to guests.
- Processed credit card, cash, and gift certificate payments and returned correct change.
- Kept cash drawer balanced with accurate money counts and documentation.
Education
Associate of Science - Occupational Therapy Assistant
St. Catherine University
Saint Paul, MN08-2028
High School Diploma -
Acadiana Renaissance Charter Academy
Youngsville, LA05-2025
Skills
- Professional telephone etiquette
- Appointment scheduling
- Medical terminology expertise
- Electronic health records management
- Patient care coordination
- Patient flow optimization
- Conflict resolution
- EHR management
- Active listening
- Organizational skills
- Examination preparation
- Supply management
- Effective communication skills
- Active listening techniques
- Electric muscle stimulation
- Patient relationship building
- Stress management techniques
- Flexibility and adaptability
- Neuromuscular techniques
- Blood pressure measurement
Timeline
Chiropractic Assistant
Terro Spine and Sport
11.2025 - Current
Front Desk Receptionist
Team Honda of Acadiana
09.2025 - 11.2025
Intern
New Hope Therapy
07.2025 - 08.2025
Host/Togo
Walkons
01.2024 - 01.2025
Associate of Science - Occupational Therapy Assistant
St. Catherine University
High School Diploma -
Acadiana Renaissance Charter Academy