Dynamic manager with proven expertise in customer service and conflict resolution. Committed to enhancing team performance and ensuring high levels of customer satisfaction.
Overview
3
3
years of professional experience
Work History
Manager
Handel's Homemade Ice Cream
Columbiana
09.2022 - Current
Trained and mentored staff on customer service and product knowledge.
Assisted in creating promotional displays to enhance product visibility.
Enforced health and safety standards in food handling and cleanliness practices.
Resolved customer inquiries and complaints to maintain satisfaction levels.
Collaborated with team members to improve workflow efficiency and teamwork.
Coached, mentored and trained team members in order to improve their job performance.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Housekeeper
Personal Employer
Lisbon
02.2025 - 08.2025
Organized and maintained cleaning supplies and equipment for easy access.
Managed laundry tasks, including washing, drying, and folding clothes.
Dusting and vacuuming furniture, carpets, and drapes throughout the home.
Responded promptly to special cleaning requests from the employer.
Communicated regularly with the employer to address household needs.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.