Summary
Overview
Work History
Education
Skills
Certification
Community Service
References
Timeline
Generic

Kadence Shindelbower

Roseville,CA

Summary

Professional with strong experience in customer service and sales. Skilled in managing front desk operations, handling customer inquiries, and facilitating transactions. Known for effective team collaboration and adaptability. Reliable and results-focused, with excellent communication and problem-solving abilities. Also has obtained a background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk/Sales Associate

24 Hour Fitness
12.2023 - Current
  • Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
  • Contributed to team goals by consistently meeting or exceeding individual sales targets each quarter.
  • Utilized property management software effectively to manage bookings, cancellations, and payment processing.
  • Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
  • Managed inventory of supplies at the front desk, proactively ordering necessities when needed.
  • Assisted in training new team members on company policies and best practices for optimal performance.
  • Managed efficient cash register operations.
  • Resolved guest complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.

Nanny

Francis Family
06.2021 - Current
  • Care of two young children
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.

Patient Care Coordinator

Roseville Cardiology Medical Associates
12.2022 - 08.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Delivered excellent patient experiences and direct care.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Assisted Physicians in any other tasks needed at hand

Front Desk Associate

California Family Fitness
07.2022 - 12.2022
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Enforced policies and procedures to increase efficiency.
  • Developed and maintained positive relationships with guests for satisfaction.

Education

Associate of Science - Nursing and Child Development

Jessup University
Rocklin, CA
10.2024

CALRegional
Roseville, CA
10.2024

Diploma -

Oakmont High School
Roseville, CA
06.2022

Skills

  • Problem Solving
  • Time Management
  • Honest and Dependable
  • Customer Assistance
  • Adaptable and Flexible
  • Critical Thinking
  • Scheduling appointments
  • Goal-Oriented
  • Customer Service
  • Strong Communication and Interpersonal Skills
  • Team Leadership
  • Cash Handling
  • Relationship Building

Certification

  • Basic Life Support (BLS)
  • First Aid Certification
  • AMCA Certified Medical Assistant (CMA)
  • CPR/AED Certification
  • California Drivers License
  • Food Handlers Certification

Community Service

  • Bayside Blue Oaks- Children’s Summer Camp Leader every year
  • Bayside Blue Oaks- Mexico Outreach Trip
  • Feed My Starving Children- Packed lunches and made meals
  • Bayside Blue Oaks- Volunteer every Sunday in Children’s Ministry

References

  • Martina Villasenor, Current Employer at 24 Hour Fitness, (916)-223-8576
  • Matt Francis, Current Employer for Francis Family, (209)-329-5352
  • Jillian Nolan-Schwall, Previous Employer at Roseville Cardiology Medical Associates, (530)-906-6417
  • Krystina Halliburton, Previous Employer at California Family Fitness, (916)-588-6723

Timeline

Front Desk/Sales Associate

24 Hour Fitness
12.2023 - Current

Patient Care Coordinator

Roseville Cardiology Medical Associates
12.2022 - 08.2023

Front Desk Associate

California Family Fitness
07.2022 - 12.2022

Nanny

Francis Family
06.2021 - Current

Associate of Science - Nursing and Child Development

Jessup University

CALRegional

Diploma -

Oakmont High School

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Kadence Shindelbower