Kadence Smith
Eaton,NY
Summary
Adept at enhancing customer satisfaction and managing complex situations, my tenure at Club Meadow Doggie Daycare and volunteer experience at Upstate Animal Clinic underscore my commitment to exceptional service and problem-solving. Skilled in call management and fostering positive client relationships, I excel in fast-paced environments, significantly contributing to operational efficiency and client retention.
Overview
2
2
years of professional experience
Work History
Dog Daycare Attendant
Club Meadow Doggie Daycare
04.2024 - 06.2024
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Communicated professionally with pet owners via phone, email, and text.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Answered constant flow of customer calls with minimal wait times.
Volunteer
Upstate Animal Clinic
03.2022 - 06.2022
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Supported veterinary doctors during complex diagnostic procedures improving clinical efficiency.
- Handled laboratory tasks such as preparing samples for testing, running bloodwork analysis machines, and recording results for veterinarian review.
- Provided compassionate care for hospitalized animals, administering medications as directed by the veterinarian team.
- Facilitated smooth daily operations by maintaining equipment and stocking necessary supplies throughout the clinic.
Education
Mathematics
Morrisville-Eaton High School
Morrisville, NYSkills
- Customer Service
- Call Management
- Problem-solving abilities
- Active Listening
- Money handling abilities
- Complaint resolution
Timeline
Dog Daycare Attendant
Club Meadow Doggie Daycare
04.2024 - 06.2024
Volunteer
Upstate Animal Clinic
03.2022 - 06.2022
Mathematics
Morrisville-Eaton High School
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