Kadeshja Brown
Ormond Beach,FL
Summary
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Skilled CNA offers demonstrated expertise in patient support developed over 12 plus years of healthcare experience. Professional in supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Loss Draft Specialist
Proctor Financial Inc
Daytona Beach, FL
04.2023 - Current
- Monitored property inspections to ensure accurate assessment of repair progress and compliance with guidelines.
- Collaborated with insurance adjusters, mortgage companies, and homeowners to facilitate the release of insurance funds.
- Maintained detailed records of claim activity, including supporting documentation and correspondence, ensuring accurate reporting.
- Increased efficiency within the team by implementing innovative strategies for managing workload distribution among specialists.
Customer Service Representative
DialAmerica
Ocala, FL
08.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Care Technician
UF Health Shands Rehab
Gainesville, FL
06.2020 - 07.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Helped patients complete activities of daily living.
CNA
Parklands Care Center
Gainesville, FL
03.2017 - 05.2020
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
CNA
The Gardens Health And Rehab
Daytona Beach, FL
07.2015 - 03.2017
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
CNA
Carlton Shores Health And Rehab
South Daytona, FL
04.2014 - 07.2015
- Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding residents with shaving, bathing and teeth brushing.
- Answered call lights and supported resident comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma -
Daytona State College
Daytona Beach, FL05.2011
Skills
- Service-Oriented
- Critical Thinking
- Verbal and Written Communication
- Heavy Lifting
- Patient Lifting
- Activities of Daily Living ADL Assistance
- Vital Statistics Recording
- Serving and Collecting Food Trays
- Patient Feeding
- Schedule coordination
- Schedule management
- Telephone etiquette
Certification
- Licensed CNA 2013
Timeline
Loss Draft Specialist
Proctor Financial Inc
04.2023 - Current
Customer Service Representative
DialAmerica
08.2021 - 03.2023
Patient Care Technician
UF Health Shands Rehab
06.2020 - 07.2021
CNA
Parklands Care Center
03.2017 - 05.2020
CNA
The Gardens Health And Rehab
07.2015 - 03.2017
CNA
Carlton Shores Health And Rehab
04.2014 - 07.2015
High School Diploma -
Daytona State College