Earl Crewe
Fairfax,Jamaica
Summary
Professional hospitality expert prepared for this role. Skilled in managing guest experiences, resolving issues, and ensuring high satisfaction. Strong focus on team collaboration and adapting to changing needs. Known for excellent communication, organizational skills, and reliability.
Overview
15
15
years of professional experience
Work History
Lead Concierge
Classique Concierge
Arlington, VA
12.2022 - 01.2025
- Evaluated guest feedback to identify opportunities for improvement, implementing necessary changes to enhance service quality and overall satisfaction levels.
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Mentored junior concierge team members, fostering a supportive work environment conducive to professional growth.
- Maintained detailed guest profiles to provide personalized recommendations for return visitors based on previous preferences noted during prior stays.
- Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
- Participated in ongoing training programs designed to improve hospitality skills and maintain up-to-date knowledge of industry trends and best practices.
- Implemented customer feedback tracking system to identify areas for improvement and adapt service offerings accordingly.
- Handled customer complaints to satisfy and retain guests.
Pet Care Associate
Birds R Us
Florida Gardens, FL
01.2015 - 08.2022
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Driver
Campbell’s Realator
Florida Gardens, FL
05.2020 - 07.2021
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Sales Associate
A And B Fashions
Jamaica
01.2010 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Certificate
Hebbert Morrison High
Jamaica09.1994
Skills
- Critical Thinking
- Exceptional communication
- Task delegation
- Policy enforcement
- Interpersonal relations
- Vendor negotiation
- Brand representation
- Strong leadership
- Strong work ethic
- Customer service
- Problem-solving
Contact
Fairfax, VA 22031
Education
Jamaica
Accomplishments
Awarded Concierge of the year 2023-2024
Timeline
Lead Concierge
Classique Concierge
12.2022 - 01.2025
Driver
Campbell’s Realator
05.2020 - 07.2021
Pet Care Associate
Birds R Us
01.2015 - 08.2022
Sales Associate
A And B Fashions
01.2010 - 01.2018
High School Certificate
Hebbert Morrison High