Kristal Granados
Deer Park,TX
Summary
Professional hospitality expert prepared for this role. Skilled in managing guest experiences, resolving issues, and ensuring high satisfaction. Strong focus on team collaboration and adapting to changing needs. Known for excellent communication, organizational skills, and reliability. Equipped with solid time management and interpersonal skills. Looking to apply my skills and experience to this new position.
Overview
11
11
years of professional experience
Work History
Lead Concierge
Grace Management
Houston, TX
09.2022 - Current
- Led team in delivering exceptional guest experiences through tailored service and attention to detail.
- Managed concierge operations and overseeing scheduling.
- Trained and mentored staff on best practices for customer engagement and service excellence.
- Enhanced guest satisfaction by implementing feedback systems and resolving issues promptly.
- Collaborated with various departments to ensure seamless communication and service execution.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
Caregiver
The Shores At Clear Lake
Houston, Texas
09.2021 - 09.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Teacher
Ivy Kids
League City, TX
08.2020 - 09.2022
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Linguistic Analyst
Welocalize Inc.
Houston , TX
05.2019 - 11.2019
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Helped solve diverse program problems with in-depth analysis.
- Analyzed program data to provide input for key decision making and strategic planning.
- Gathered, organized and input information into digital database.
- Developed reporting and insights for investor relations meetings.
- Evaluated and adopted new technologies to address changing industry needs.
Teaching Assistant
AGAPE CHRISTIAN PRESCHOOL
Pasadena, Texas
05.2016 - 05.2019
- Used variety of teaching techniques to encourage student critical thinking and get children involved in curriculum activities.
- Established and enforced rules for behavior and procedures for maintaining order among a class of 12 students.
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
- Designed lesson plans focused on age and level-appropriate material.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Supported student learning objectives through personalized and small group assistance.
- Supported instructor with test administration, curriculum development and assignment grading.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
Building Supervisor
UNIVERSITY OF HOUSTON
Houston, Texas
09.2014 - 05.2016
- Routinely met with coworkers each month regarding Facility issues and to discuss new policies.
- Served as mentor to new coworkers as well as all other coworkers.
- Directed strategic initiatives to achieve great customer service.
Education
Bachelor of Science - Kinesiology
University of Houston
Houston, TX, United States03-2016
Skills
- Critical thinker Computer/ Technical literacy
- Excellent research skills Planning/ Organizing
- Communication skills
- Strong leadership
- Strong work ethic
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Critical thinking
- Customer service
- Detail oriented
- Research
- Teaching
- Positive Reinforcement
- Listening
- Managing
- Mentor
- Excel
- PowerPoint
- Microsoft Word
- Organizing
- Policies
- Strategic
- Written
Accomplishments
- Assisted concierge with special projects, completing tasks ahead of schedule.
- Mentored newly hired individuals in company processes and procedures.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Personalized guest experiences during visits or stays.
Timeline
Lead Concierge
Grace Management
09.2022 - Current
Caregiver
The Shores At Clear Lake
09.2021 - 09.2022
Teacher
Ivy Kids
08.2020 - 09.2022
Linguistic Analyst
Welocalize Inc.
05.2019 - 11.2019
Teaching Assistant
AGAPE CHRISTIAN PRESCHOOL
05.2016 - 05.2019
Building Supervisor
UNIVERSITY OF HOUSTON
09.2014 - 05.2016
Bachelor of Science - Kinesiology
University of Houston