Fatoumata Bah
Philadelphia,PA
Summary
Proven multitasker and effective planner, I excel in fast-paced environments, evidenced by my time at Kamilah Eats African Restaurant. Skilled in cooking and customer service, I significantly contributed to improved cleanliness ratings and customer satisfaction. My background in the hospitality and service industry, combined with a keen ability to maintain high safety and quality standards, positions me as a valuable team member.
Overview
7
7
years of professional experience
Work History
Cook
Kamilah Eats African Restaurant
Queens, NY
11.2022 - 09.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cashier
Speedway Gas Station
The Bronx, NY
04.2020 - 10.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Housekeeping Cleaner
Crown Plaza Hotel
Manhattan, NY
09.2017 - 02.2020
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
Education
Some College - Accounting
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Hospitality and service industry background
- Effective planner
- Multitasker
- Attentive
Languages
French
Native or Bilingual
Timeline
Cook
Kamilah Eats African Restaurant
11.2022 - 09.2024
Cashier
Speedway Gas Station
04.2020 - 10.2022
Housekeeping Cleaner
Crown Plaza Hotel
09.2017 - 02.2020
Some College - Accounting
Borough of Manhattan Community College of The City University of New York