Kadidjri Lahab

• Investigate and resolve 80+ routine to moderately complex inquiries from brokers and title agents in a call center environment daily, demonstrating expertise in financial services
• Provide training and guidance to staff on operational procedures, policies, and regulations.
• Prepare closing documents, such as promissory notes, deeds of trust, and other financial disclosures.
• Initiate IT tickets for files requiring technology investigation, ensuring proactive resolution and seamless processing of financial transactions

• Spearheaded the procurement process for over ## vehicles eligible for buyback under Lemon Law
• Orchestrated seamless coordination with dealerships nation wide for repair and transportation of vehicles in need
• Verified accuracy of titles, repair orders, and branding, as well as facilitated the collection of reimbursement checks with high attention to detail and accuracy

• Verified patient insurance coverage, and processed over 30 escalated worker's compensation and auto insurance claims for multiple hospitals.
• Maximized revenue by successfully collecting over $10,000 in monthly revenue for Providence Hospitals in Birmingham, Mobile, and Washington, D.C.
• Maintained accurate and up-to-date billing records, ensuring 100% compliance with industry regulations

• Efficiently processed 20 disability claims daily for corporate clients, ensuring accuracy and compliance
• Conducted comprehensive investigations to determine the validity and eligibility of disability claims
• Collaborated with 20 clients and internal teams to provide timely and comprehensive resolution to disability claims, enhancing customer satisfaction

• Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
• Leveraged strong interpersonal skills by streamlining communication between members and healthcare professionals, including physicians, case workers, nurses, and home caregivers

• Managed a high volume of inbound calls, addressing 50-80 inquiries daily in a fast-paced environment
• Demonstrated expertise in educating members and cell phone provider representatives on the intricate terms and conditions of insurance policies
• Suggested solutions when a product malfunction occurred.

Planned Career Sabbatical | June 2014 – November 2015

Took professional time off to develop a independent media site

as a commitment to my professional and personal development

during this period

• Partnered with the sales team, contributing to the achievement of a collective $20M in sales goals
• Successfully closed a range of home refinance loans, managing 30-40 borrowers and amounts ranging from $300,000 to $2M within a 45-60 day timeframe.
• Facilitated efficient coordination and timely completion of mortgage loan processes, maintaining a focus on customer satisfaction and surpassing business objectives