Kadie Hernandez
Waxahachie,TX
Summary
Dynamic professional with over 10 years of experience in customer service, specializing in financial services and card products. Expertise in learning strategies enhances effective communication, both written and verbal, while employing structured tactics to achieve overarching business goals. A unique blend of business acumen, emotional intelligence, and professional insight drives a commitment to delivering exceptional solutions for customers. Eager to embrace new challenges within a forward-thinking organization that values innovation and customer satisfaction, focusing on leveraging negotiation and problem-solving skills for career advancement.
Overview
18
18
years of professional experience
Work History
Account Manager
Ernst & Young
Dallas, TX
10.2013 - 11.2025
- Facilitated communication with clients to address outstanding WOTC screenings and forms.
- Executed updates for employees reported as terminated from client to enhance compliance and ensure accurate reporting.
- Oversaw daily communication within account manager team to ensure client information remained current. Engaged with corporate contacts to update employee screenings regarding SSN discrepancies and confirm terminations.
- Facilitated training for GDS (India) teams to assume follow-up responsibilities for non-restricted clients.
- Collaborated with account management team to compile and deliver accurate weekly compliance reports for client review.
- Produced comprehensive weekly reports for high-profile clients, enhancing communication across all locations. Coordinated with executive directors and management to ensure consistent updates and information flow.
Customer Service Representative
KOHLS CARD SERVICES
Corsicana, Texas
05.2009 - 06.2012
- Provided comprehensive support to Kohl's customers and point of sale associates by addressing questions and concerns using diverse resources.
- Engaged in cooperative efforts to consistently meet and exceed individual and monthly productivity goals.
- Participated in weekly coaching sessions and huddles to enhance individual performance metrics.
- Monitored and analyzed updates on current policy and procedure changes.
- Executed necessary adjustments to forms in Excel to enhance data accuracy.
Customer Support Specialist
ALLIANCE DATA (aka Direct Energy)
01.2008 - 05.2010
- Facilitated customer support by addressing inquiries related to electricity billing.
- Developed and implemented strategies to enhance consumer awareness of energy conservation methods.
Education
High School -
Ennis High School
Ennis, TX05-2007
Skills
- Microsoft Office (Excel, Word, Power Point, Outlook, LiveMeeting), SharePoint, Tangent, First Data Systems, Team and CRM
- Quick learner of web applications
- Experienced with diverse technology platforms
Timeline
Account Manager
Ernst & Young
10.2013 - 11.2025
Customer Service Representative
KOHLS CARD SERVICES
05.2009 - 06.2012
Customer Support Specialist
ALLIANCE DATA (aka Direct Energy)
01.2008 - 05.2010
High School -
Ennis High School