Kadie Vaughn
Texarkana,AR
Summary
Dynamic customer service and operations professional with over 6 years of leadership experience in high-pressure environments. Expertise in team management, complex issue resolution, and enhancing operational efficiency while upholding exceptional service standards. Recognized for strong problem-solving abilities, staff development initiatives, and fostering positive customer experiences. Actively pursuing opportunities in customer support, operations, or leadership roles that provide avenues for growth and advancement.
Overview
9
9
years of professional experience
Work History
Outbound Conversion Team Agent
Roundstone Professional Services Group
Texarkana, TX
05.2025 - Current
- Maintained accurate records of customer interactions and application updates, improving follow-up efficiency and data integrity.
- Consistently exceeded daily call target of 400, contributing to overall team performance and client engagement.
- Guided applicants in completing required documentation, enabling efficient loan processing and timely approvals.
Assistant Manager
Sonic Drive-in Guernsey Holdings LLC
Texarkana, TX
05.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Representative Team Leader
Vincero Inc.
Texarkana, TX
06.2021 - 12.2021
- Described product highlights and benefits to help guide purchasing decisions.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Representative
Harte Hanks
Texarkana, TX
07.2017 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Psychology
Henderson State University
Arkadelphia, ARSkills
- Customer Service
- Cash Management
- Team Leadrship
- Loan Portfolio Support
- CRM Systems
- Call Center Operations
Timeline
Outbound Conversion Team Agent
Roundstone Professional Services Group
05.2025 - Current
Sales Representative Team Leader
Vincero Inc.
06.2021 - 12.2021
Assistant Manager
Sonic Drive-in Guernsey Holdings LLC
05.2019 - Current
Customer Service Representative
Harte Hanks
07.2017 - 01.2018
Psychology
Henderson State University