Kadija Hall
Dorchester,MA
Summary
Detail-oriented professional with experience in healthcare communication and customer relationship management. Proven ability to coordinate patient admissions and enhance operational efficiency while advocating for patient needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA
Anodyne Medical Services
Quincy, Massachusetts
05.2025 - Current
- Assisted patients with daily living activities and personal hygiene needs.
- Maintained a clean and safe environment for all patients.
- Assisted in mobility exercises to promote patient independence and recovery.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Operator
Masco Call Center
Boston, Massachusetts
07.2023 - 09.2023
- Operated call center software to manage patients interactions efficiently.
- Coordinated patient admissions and discharges to streamline hospital operations.
- Facilitated communication between departments to improve workflow efficiency.
- Coordinated communication between physicians, staff members, patients, families, government agencies and insurance companies.
- Communicated with patients with compassion while keeping medical information private.
Consult Coordinator
Brigham's & Women's Hospital
Boston, Massachusetts
05.2022 - 11.2022
- Implemented organizational performance initiatives, clearly communicating standards and requirements.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Covid-19 Coordinator
Tufts Medical Center
Boston, Massachusetts
09.2021 - 12.2021
- Supported healthcare providers by preparing necessary documentation for patient care.
- Coordinated patient schedules and appointments for efficient clinic operations.
- Assisted healthcare teams with administrative tasks and document management.
- Managed communication between departments to streamline workflow processes.
Assistant Teacher
Kids And Company Childcare
Boston, Massachusetts
09.2019 - 03.2020
- Communicated effectively with parents regarding children's progress and daily activities.
- Monitored classroom behavior to ensure a safe and supportive environment.
- Engaged children in learning through interactive games and educational activities.
- Assisted lead teachers in implementing daily lesson plans and activities.
Patient Observer
Mass General Hospital
Cambridge, Massachusetts
09.2017 - 08.2019
- Monitored patient behavior and reported changes to nursing staff.
- Ensured a safe environment by following hospital protocols and procedures.
- Provided emotional support to patients and their families during hospital stays.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Camp Counselor
Leahy-Holloran Community Center
Boston, Massachusetts
06.2014 - 08.2014
- Supervised daily activities for children, ensuring safety and engagement.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Developed individualized behavior management plans for campers with special needs.
- Facilitated group discussions to promote teamwork and communication skills.
Education
High School Diploma -
Community Academy of Science And Health
Dorchester, MA06-2017
Some College (No Degree) - Nursing
Quincy College
Quincy, MASkills
- Patient care
- Infection control
- Mobility assistance
- Call center operations
- Medical documentation
- Customer relationship management
- Healthcare communication
- Patient advocacy
- Clinical documentation
- HIPAA compliance
Certification
- CPR certificate
- Certified Nursing Assistant Certificate
- Home Health Aide Certificate
Languages
English
Professional
Jamaican , Patois
Native/ Bilingual
Affiliations
- Microsoft Excel
- Microsoft Word
- Medical Terminology
- Organized
Accomplishments
- Perfect Attendance
Timeline
CNA
Anodyne Medical Services
05.2025 - Current
Operator
Masco Call Center
07.2023 - 09.2023
Consult Coordinator
Brigham's & Women's Hospital
05.2022 - 11.2022
Covid-19 Coordinator
Tufts Medical Center
09.2021 - 12.2021
Assistant Teacher
Kids And Company Childcare
09.2019 - 03.2020
Patient Observer
Mass General Hospital
09.2017 - 08.2019
Camp Counselor
Leahy-Holloran Community Center
06.2014 - 08.2014
High School Diploma -
Community Academy of Science And Health
Some College (No Degree) - Nursing
Quincy College