Kadijah Edmonds
Hutchins,TX
Summary
Adept at navigating complex customer service scenarios, I excelled at Blue Cross and Blue Shield of Texas by enhancing customer satisfaction through expert issue resolution and efficient documentation coordination. Leveraging a blend of complaint handling and data entry skills, I consistently met first-call resolution metrics, fostering strong customer relationships and streamlining service procedures.
Overview
7
7
years of professional experience
Work History
Preauthorization Customer Advocate/Scheduler
Blue Cross and Blue Shield of Texas
1001 E Lookout Dr Richardson Tx 75082
07.2017 - Current
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Listened to customers in actively to assess issues and provide accurate information.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Contacted outside providers on behalf of customers to help solve problems.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
Education
Diploma -
Wilmer-Hutchins High School
Dallas, TX06.2013
Skills
- Data entry skills
- Documentation coordination
- Service-oriented mindset
- Issue Research
- Complaint Handling
- Customer research
- Customer services
- Conflict Resolution
- Data Entry
- Problem-Solving
- Customer Service
- Patient Scheduling
- Documentation expertise
- Insurance Verification
Timeline
Preauthorization Customer Advocate/Scheduler
Blue Cross and Blue Shield of Texas
07.2017 - Current
Diploma -
Wilmer-Hutchins High School