Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. career objective
Hi, I’m
KADIJAH JENKINS
Greenville,North Carolina
Summary
Overview
13
years of professional experience
4
years of post-secondary education
3
Certifications
Work History
WalmartGreenville, NC
Customer Service Associate
09.2021 - 11.2022
Job overview
- Responsible for handling returns and answering questions about merchandise, store policies, and ongoing promotion
- Assisted customers with product selection, inquiries, and order customization requests
- Used POS system to compute accurate sales prices for purchase transactions
- Processed returns, exchanges, and refunds in accordance with store policy
- Resolved customer complaints in a timely and professional manner
- Answered product questions with up-to- date knowledge of sales and store promotions
- Trained new cashiers in the use of cash registers and processing payments.
Greene Correctional InstitutionMaury, NC
CORRECTIONAL OFFICER
11.2022 - Current
Job overview
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities
- Interacted with and directed families during weekend visits to see incarcerated loved ones
- Distributed meals and monitored inmate intake of nutritional requirements
- Administered daily counts of inmates and documented for recordkeeping
- Searched cells or living quarters for contraband and unapproved items.
Burger KingGreenville , NC
CASHIER
05.2012 - 08.2013
Job overview
- Greeted customers, ring up purchases, and handled money
- At times, I assisted in food preparation
- Answered questions about menu items and reviewing restaurant policies and services with customers.
StarbucksGreenville, NC
Baristas
01.2019 - 09.2021
Job overview
- Performed several job duties and provided, Took orders and made coffee, tea, and other drinks to customer specifications
- Operated cash registers and credit card machines
- Assisted with customer complaints or questions, as well
- Cleaned coffee machines, restaurant areas, and preparation areas during a normal shift
- Worked to maintain good customer relationships and speedy delivery of all beverages as well as complete assigned tasks from management every day
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Prepared teas, hot chocolate, and other non-coffee drinks for customers
- Trained new baristas on proper coffee preparation techniques.
Staff One Inc
Event Manager
08.2016 - 01.2021
Job overview
- Working under the instructions of an, Ensuring excellent levels of customer service
- Undertaking security duties
- Assuming the role of Ticket Taker and welcoming guests
- Verified information from identification cards and tickets prior to allowing entrance into facility or grounds
- Aided guests throughout venue by scanning tickets and ushering attendees to assigned seats.
Focus Services Inc.Greenville, NC
Customer Service Representative
04.2020 - 07.2020
Job overview
- Evaluated customer account information to assess current issues and determine potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Set up and activated customer accounts
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Responded to telephone inquiries and complaints following standard operating procedures.
Bojangles' Famous Chicken 'n BiscuitsGreenville, NC
TEAM MEMBER
02.2016 - 01.2017
Job overview
- Assisted customers, operated cash register and prepared and cooked breakfast items
- Arrived on time for shifts and adhered to company dress code guidelines
- Performed opening and closing duties, including store cleaning and restocking
- Operated POS systems and input information into company computer programs.
TC Trucking
ADMINISTRATIVE ASSISTANT
06.2010 - 08.2012
Job overview
- Developed and maintained a filing system
- Maintained polite and professional communication via phone, e-mail, and mail
- Answered and directed phone calls
- Maintain contact lists.
- Maintained files and filing, keeping sensitive information confidential
- Skills
- Clerical support
- Cash Management
- Filing
- Active listening
- Microsoft Office expertise
- Call center experience
- Recordkeeping and bookkeeping
- Blood draw
- Self-Defense Techniques
- Inbound Phone Call Management
- Product and Service Sales
- Specimen Collection
- Sanitation and Sterilization
- Specimen Labeling Procedures
- Venipuncture and Capillary Puncture
- Certifications
- BLS
- Phlebotomy
- Adult first aid/CPR AED
Education
Edgecombe Community CollegeRocky Mount, NC
A.S from MEDICAL OFFICE ADMINISTRATION
01.2023 - Current
University Overview
- Awarded Student Ambassador
Wilson Community CollegeWilson, NC
Certificate from Phlebotomy
05.2022 - 8 2022
University Overview
DH ConleyGreenville, NC
HIGH SCHOOL DIPLOMA
08.2008 - 06.2012
University Overview
Skills
Inbound and outbound calling
undefinedCertification
Phlebotomy
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When I look back on my past and think how much time I wasted on nothing, how much time has been lost in futilities, errors, laziness, incapacity to live; how little I appreciated it, how many times I sinned against my heart and soul—then my heart bleeds. Life is a gift, life is happiness, every minute can be an eternity of happiness!
Timeline
AED/CPR
02-2023
Edgecombe Community College
A.S from MEDICAL OFFICE ADMINISTRATION
01.2023 - Current
CORRECTIONAL OFFICER
Greene Correctional Institution
11.2022 - Current
Phlebotomy
08-2022
BLS Training - 1 year
07-2022
Wilson Community College
Certificate from Phlebotomy
05.2022 - 8 2022
Customer Service Associate
Walmart
09.2021 - 11.2022
Customer Service Representative
Focus Services Inc.
04.2020 - 07.2020
Baristas
Starbucks
01.2019 - 09.2021
Event Manager
Staff One Inc
08.2016 - 01.2021
TEAM MEMBER
Bojangles' Famous Chicken 'n Biscuits
02.2016 - 01.2017
CASHIER
Burger King
05.2012 - 08.2013
ADMINISTRATIVE ASSISTANT
TC Trucking
06.2010 - 08.2012
DH Conley
HIGH SCHOOL DIPLOMA
08.2008 - 06.2012
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