Kadijah Lane
Evanston,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service rep position. Ready to help team achieve company goals and handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Security Officer
Mort Security
03.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Service Representative
US Bankcorp
12.2021 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Interpark
07.2018 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
Security Officer
Allied Universal Security Services
05.2016 - 02.2019
- Conducted regular patrols of key areas to spot and control security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Education
No Degree - Basics
City Colleges of Chicago - Wilbur Wright College
Chicago, ILHigh School Diploma -
Orr High School
Chicago, IL06.2014
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- CCTV Surveillance
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
Timeline
Security Officer
Mort Security
03.2024 - Current
Customer Service Representative
US Bankcorp
12.2021 - 06.2023
Customer Service Representative
Interpark
07.2018 - 11.2021
Security Officer
Allied Universal Security Services
05.2016 - 02.2019
No Degree - Basics
City Colleges of Chicago - Wilbur Wright College
High School Diploma -
Orr High School
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