Kadin Skinner
Piqua
Summary
Accomplished Team Leader Manager at Walmart, adept in resolving customer service issues and enhancing team productivity through effective workflow processes. Skilled in motivational techniques and workload management, I led strategic planning efforts and fostered a culture of accountability, significantly improving team performance and customer satisfaction. Expert in employee coaching and problem-solving, I excel in fostering teamwork and collaboration.
Overview
4
4
years of professional experience
Work History
Team Leader Manager
Walmart
03.2021 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Education
Bachelor of Science - Business Management
Purdue Global University
West Lafayette, IN09-2026
Skills
- Customer focus
- Workload management
- Motivational skills
- Industry expertise
- Employee scheduling
- Task delegation
- Teamwork and collaboration
- Problem-solving abilities
- Motivated team player
- Critical thinking
- Team collaboration
- Customer relationships
- Team coordination
Timeline
Team Leader Manager
Walmart
03.2021 - Current
Bachelor of Science - Business Management
Purdue Global University
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